Yessica DIAZ
YUMA,AZ
Summary
Friendly Customer Service Representative adept at working in diverse areas and Customer Service environments. Offering 3 years of experience and honed proficiency in cashier, and team leader.
Overview
7
7
years of professional experience
Work History
Crane District
Nutrition Cook
05.2020 - Current
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
- Handled and processed cash and credit card transactions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Prepared, cut, weighed and wrapped deli meats and cheeses.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Proofed dough and baked breads, cookies and other bakery products.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Packaged and labeled products.
- Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
McDonald's
Team Leader
03.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Mcdonalds
Mannager
10.2017 - 05.2020
- Provided outstanding customer service.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Kept work areas clean, neat and organized for maximum productivity.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Education
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San Luis High School
San Luis, AZ2003
Skills
- Customer service
- Quick learner
- Positive and friendly
- Excellent work ethic
- Active listening skills
- Cash handling
- ServSafe Certification
- CPR certification
- State of Arizona fingerprint clearance card
- Food and kitchen safety
- Food serving
- Beverage preparation
- Food preparation
- Fryers
- Multitasking
- Cleaning
Skills
- Customer service
- Quick learner
- Positive and friendly
- Excellent work ethic
- Active listening skills
- Cash handling
- ServSafe Certification
- CPR certification
- State of Arizona fingerprint clearance card
- Food and kitchen safety
- Food serving
- Beverage preparation
- Food preparation
- Fryers
- Multitasking
- Cleaning
Timeline
McDonald's
Team Leader
03.2024 - 10.2024
Crane District
Nutrition Cook
05.2020 - Current
Mcdonalds
Mannager
10.2017 - 05.2020
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San Luis High School