Yessica Diaz
KATY,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Dr. Juan Carlos
04.2020 - 11.2024
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff. Ensure continuity of care with their designated practitioner by setting and reminding of regularly scheduled visits
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verify and record the patient’s demographics, medical issues, medications, goals, barriers, and allergies to create a clinical summary using our certified software program. Obtained client medical history, medication information, symptoms, and allergies.
Medical Receptionist
Family Care Clinic
05.2019 - 02.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Streamlined billing processes, ensuring accurate and timely invoicing.
Medical Assistant
Memorial Hermann Hospital
01.2016 - 04.2019
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
CNA
Evergreen Private Care
10.2014 - 12.2015
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Documented patient information and care activities in electronic health record.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Remote monitoring
Receptionist Administrator
Pearl Vision
03.2012 - 10.2014
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Produced and mailed invoices, payment reminders, and financial notices.
- Assisted in training new employees on insurance billing procedures, ensuring a seamless transition into their roles.
- Coordinated with insurance carriers to verify patient benefits and coverage.
- Established strong relationships with clients through clear communication and timely responses to inquiries about their accounts or policies.
- Reduced billing errors through meticulous review of insurance claims and attention to detail.
- Handled account payments and provided information regarding outstanding balances.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Science -
Lone Star College
Katy, TXAssociate of Science - Medical Assisting
Pima Medical Institute
Tucson, AZHigh School Diploma -
Mayde Creek High School
Houston, TX07.2014
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Data Entry
- Reliable team player
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Medical Records Management
- Medical office administration
- Medication Administration
- Medical Coding
- Medical Billing
Languages
Spanish
English
Timeline
Medical Assistant
Dr. Juan Carlos
04.2020 - 11.2024
Medical Receptionist
Family Care Clinic
05.2019 - 02.2020
Medical Assistant
Memorial Hermann Hospital
01.2016 - 04.2019
CNA
Evergreen Private Care
10.2014 - 12.2015
Receptionist Administrator
Pearl Vision
03.2012 - 10.2014
Associate of Science -
Lone Star College
Associate of Science - Medical Assisting
Pima Medical Institute
High School Diploma -
Mayde Creek High School
Similar Profiles
Dalylah RoblesDalylah Robles
Medical Records File Clerk/Front Desk Medical Receptionist at Dr. Juan Carlos Canale MDMedical Records File Clerk/Front Desk Medical Receptionist at Dr. Juan Carlos Canale MD
Humberto BacaHumberto Baca
Medical Assistant at Dr. Juan Carlos Morales M -Urologist SurgeonMedical Assistant at Dr. Juan Carlos Morales M -Urologist Surgeon
ANGELICA BENAVIDESANGELICA BENAVIDES
Administrative Assistant at Servicios Médicos Juan Carlos Benavides SPAAdministrative Assistant at Servicios Médicos Juan Carlos Benavides SPA