Yessica Duran
Homestead,FL
Summary
Punctual and honest with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily duties while pursuing opportunities to help team improve service. Creative problem solver versed in customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
Florida City, FL
10.2019 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Greet all incoming customers
- Provided excellent customer service.
- Assisted in training new employees,
- Kept work area clean.
Cashier
Family Dollar
Homestead, Florida
07.2018 - 06.2019
- Operated the register.
- Answered phone calls in a pleasant manner.
- Stocked the shelves and and maintained aisles organized.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with workmates to solve problems.
Student Office Aide
South Dade Senior High School
Homestead, Florida
10.2016 - 06.2018
- Interacted with parents by phone, email or in-person to provide information.
- Run errands across campus to deliver documents and materials.
- Collected and reviewed parent's information for early release.
- Updated student's files.
- Scheduled appointments as required or needed.
- Maintained clean front desk area to promote positive, professional environment for parents and visitors.
- Performed other duties as assigned.
Education
High School Diploma -
South Dade Senior High School
Homestead Fl06.2018
Skills
- Customer service
- Organizational Skills
- Teamwork
- Willingness to learn
- Ability to work under pressure
- Leadership
- Strong work ethic
- Reliable and Responsible
Certification
Certified permanent make up artist
Languages
Spanish
English
Timeline
Cashier
Walmart
10.2019 - 07.2021
Cashier
Family Dollar
07.2018 - 06.2019
Student Office Aide
South Dade Senior High School
10.2016 - 06.2018
High School Diploma -
South Dade Senior High School