Yessica Moreno
Carneys Point,NJ
Summary
Experienced assistant supervisor with proven leadership skills in overseeing daily operations, optimizing performance, and driving productivity. Strong communication and team-building abilities, with a track record of achieving organizational goals. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
International Export Representative
Thomas Scientific
2024 - Current
- Managed customer inquiries and provided product information to enhance client satisfaction.
- Developed training materials to enhance team performance and onboarding effectiveness.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Collaborated with team members for timely completion of orders, ensuring customer satisfaction and retention.
Assistant Supervisor
Thomas Foods
05.2023 - 03.2024
- Communicated effectively with team members and management to optimize workflow and performance.
- Supervised and trained new employees, ensuring adherence to company policies and procedures.
- Trained new employees on how to safely operate equipment.
- Coordinated schedules and resources, optimizing labor allocation and productivity levels.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Facilitated open lines of communication, fostering a positive work environment conducive to productivity.
Total Quality Management
Thomas Foods
09.2022 - 05.2023
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Improved team collaboration through effective communication and coordination with coworkers.
Production Line Leader
Thomas Foods USA
2021 - 2022
- Oversaw daily production activities to ensure efficiency and quality standards.
- Trained and mentored team members on operational procedures and safety protocols.
- Implemented process improvements to enhance workflow and reduce downtime.
- Monitored equipment performance, conducting regular maintenance checks as needed.
Education
High School -
Penns Grove High School
Carneys Point, NJ06.2020
Skills
- Leadership
- Communication
- Time management
- Shipment Inspection
- Shipment Preparation
- Multitasking Abilities
- Teamwork and Collaboration
- Customer support
- Client relationship building
- Goal-oriented mindset
- Paperwork processing
- Telephone reception
- Problem-solving
- Attention to detail
Certification
- A hazmat certified at Thomas Scientific since September 2024
LANGUAGES
Spanish
English
Timeline
Assistant Supervisor
Thomas Foods
05.2023 - 03.2024
Total Quality Management
Thomas Foods
09.2022 - 05.2023
International Export Representative
Thomas Scientific
2024 - Current
Production Line Leader
Thomas Foods USA
2021 - 2022
High School -
Penns Grove High School