Yessica Orozco
HOUSTON,TX
Summary
Compassionate and detail-oriented professional with strong interpersonal and organizational skills, experienced in providing quality support in fast-paced environments. Committed to maintaining professionalism, confidentiality, and excellent service while building trust with patients, clients, and team members
Overview
9
9
years of professional experience
Work History
Medical Assistant/Front Desk Receptionist
Memorial Eye Center
HOUSTON, TX
04.2021 - Current
- Assisted in patient intake and verified medical histories.
- Scheduled appointments and managed the patient flow efficiently.
- Educated patients on post-operative care and medication instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Greeted visitors and clients warmly upon arrival at the front desk.
- Managed multi-line phone system, directing calls to appropriate departments.
- Processed incoming and outgoing mail, ensuring timely distribution to recipients.
Medical Receptionist
Eye Center of Houston
HOUSTON
08.2019 - 04.2021
- Scheduled patient appointments and managed daily office calendar.
- Assisted patients with check-in and check-out processes efficiently.
- Maintained medical records and ensured accurate patient information entry.
- Handled insurance verification and processed billing information accurately.
- Educated patients on pre-appointment instructions and post-care procedures.
- Called patients to confirm scheduled appointments and obtain additional details.
Server/Trainer
Plucker Wing Bar
Houston, Texas
06.2017 - 07.2019
- Trained new servers on menu items and service standards.
- Conducted ongoing training sessions to reinforce customer service skills.
- Coordinated team-building exercises to improve staff collaboration and morale.
- Provided feedback and support to servers during busy shifts for efficiency.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
Education
Elsik High School
Houston, TXSkills
- Communication
- Teamwork
- Empathy
- Adaptability
- Problem-solving
- Interpersonal skills
- Time management
- Leadership
- Attention to detail
- Conflict resolution
- Adaptability to change
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Assistant/Front Desk Receptionist
Memorial Eye Center
04.2021 - Current
Medical Receptionist
Eye Center of Houston
08.2019 - 04.2021
Server/Trainer
Plucker Wing Bar
06.2017 - 07.2019
Elsik High School