Mollie Goodwin
Plano,TX
Summary
A Medical Assistant with 5 years of experience in customer service, bringing strong interpersonal and communication skills to provide excellent patient care and administrative support. Currently pursuing a degree in Radiology Technician Associates degree to further enhance knowledge of medical practices and procedures. Adept at managing patient interactions, scheduling appointments, maintaining records, and ensuring a smooth patient experience. Known for a friendly demeanor, attention to detail, and ability to thrive in fast-paced environments, all while maintaining a commitment to patient confidentiality and high-quality service. Ready to leverage customer service expertise in a healthcare setting while continuing to expand skills through academic learning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant/Front Desk Receptionist
Dr. Niederkorn and Associates
Allen, TX
11.2024 - Current
- Facilitated referrals for specialist consultations when appropriate.
- Performed exams on patients of varios ages.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Greeted patients, verified insurance information and collected copays.
- Prepared and maintained accurate medical charts for each patient visit.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Coordinated with insurance companies regarding payment verification processes prior to delivering treatment plans.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
Assistant Manager
Nekter Juice Bar Inc.
Plano, TX
08.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Assigned tasks to team members in accordance with their skillsets and availability.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Merchandise Operations Assistant
Petco Animal Supplies Stores Inc.
Plano, TX
06.2021 - 09.2022
- Maintained communication with customer service and dispatch to coordinate deliveries.
- Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
- Moved freight within warehouse environment using pallet jacks and other equipment.
- Handled returns of damaged products to respective suppliers, following corporate return policies.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Guest Specialist
Petco
Plano, TX
06.2021 - 09.2022
- Maintain knowledge of current product locations
- Assist customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Answers questions about store policies and concerns to support positive customer experiences
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Verified customers' identification for proof of Online orders
- Analyze customer needs for their pets to recommend suitable products
- Packaged Online Orders and Worked with a Online system (POG) to restock and locate items in store
- Participating Junior Achievement educating elementary students about AVID
- Promotion to Shift Lead
- Gradated with a medal distinguished for AVID
- Received a Plano's Mayor Internship
- Accomplishments
Assistant Teacher
Primrose Schools
Frisco, TX
08.2021 - 01.2022
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Facilitated classroom discussions to promote creative thinking about subject matter.
- Assembled instructional materials for children's projects and play-time.
- Created calm and disciplined classroom environment to improve student focus.
- Observed student performance and analyzed individual records to assess progress.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Team Member
Nekter Juice Bar
Plano, TX
09.2020 - 06.2021
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Verified prices for customers and processed items sold by scanning barcodes
- Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers
- Collected Cash, Debit/Credit cards and Gift card payments to process transactions
- Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out
- Made sure that all of the Blenders, dishes, and Utensils were clean and ready for use for team members
- Kept the work area clean and sanitized in accordance with food safety guidelines to avoid cross-contamination of food allergies.
Ice Cream Server, Cake Decorator, And Shift Leader
Henry's Homemade Ice Cream
Plano, TX
06.2018 - 08.2020
- Advised guests about daily specials and menu options, allowing them to make informed decisions
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Provided superior training and leadership to the team in order to improve performance and assist team members in finishing their daily tasks
- Recognized outstanding work performance to foster a positive and collaborative customer service culture
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Answered customer questions and responded to issues immediately, notifying management of concerns requiring assistance.
Education
Medical Assistant Certfication
Legacy Career Institute
Carrollton, TX02-2024
High School Diploma -
Plano Senior High School
Plano, TX06.2021
Some College (No Degree) -
Collin County Community College District
Plano, TXSkills
- Strong problem solver
- Proofreading
- Inventory replenishment
- Management interaction
- Communication
- Cash register operation
- Organizational skills
- Friendly, positive attitude
- Multitasking
- Computer skills
- Critical thinking
- Teambuilding
- Customer service
- Medical Terminology
Accomplishments
- Received a Plano Mayor Internship
- Participated in Junior Achievement
Certification
- Licensed in CPR - 2021
Timeline
Medical Assistant/Front Desk Receptionist
Dr. Niederkorn and Associates
11.2024 - Current
Assistant Manager
Nekter Juice Bar Inc.
08.2022 - Current
Assistant Teacher
Primrose Schools
08.2021 - 01.2022
Merchandise Operations Assistant
Petco Animal Supplies Stores Inc.
06.2021 - 09.2022
Guest Specialist
Petco
06.2021 - 09.2022
Team Member
Nekter Juice Bar
09.2020 - 06.2021
Ice Cream Server, Cake Decorator, And Shift Leader
Henry's Homemade Ice Cream
06.2018 - 08.2020
High School Diploma -
Plano Senior High School
Some College (No Degree) -
Collin County Community College District
Medical Assistant Certfication
Legacy Career Institute