Theresa Wood
Tacoma,WA
Summary
Hello, My goal is to continue my growth in the medical field by obtaining a full-time administrative position with an established company.
Overview
4
4
years of professional experience
Work History
Medical Assistant/Front Desk Receptionist
Cortica Care
Scottsdale, AZ
01.2024 - Current
- Welcome and check-in patients (in person&virtual); collect copay, verify insurance/personal information and notify Doctor of their arrival.
- Check-out Patients (in person&virtual); schedule follow-ups, send/print referrals, provide forms to be filled out per Dr. request, create appointment reminders and school excuse notes.
- Answer busy multi-line phone and emails with various inquiries; scheduling, records requests, billing/insurance/prior authorization questions, medication requests, provided services etc. (200 calls/50 emails per day).
- Medical Assistant duties: act as liaison between ten internal Doctors & their patients on medication questions, transfer prescriptions between pharmacies, respond to all pharmacy and patient requests for refills in a timely manner, coordinate with drug reps.
- General office duties; open/close & clean office, restock paper, file, scan, fax and upload documentation to EMR system.
Front Office Coordinator
Harbor Speech Pathology
Gig Harbor, WA
06.2023 - 12.2023
- Front desk/office duties; answer phones, emails, take inventory, schedule and manage waitlist, open and close office.
- Receive referrals; create patient profiles, verify insurance coverage, send new patient paperwork, schedule evaluations.
- Provide Medical records; coordinate with patients, internal therapists and external facilities (PCP's, Specialty clinics, senior living homes, schools, etc.) to ensure correct medical records are provided for optimal patient care.
- Insurance/billing; create patient balance spreadsheet, send out statements, manage balances for current and discharged patients.
Substitute Teacher
Peninsula School District
Gig Harbor, WA
09.2020 - 06.2023
- Lead students grades k-8 in their daily lessons, review and grade paperwork, create a positive and welcoming learning environment.
- Review IEP goals, provide small group lessons and testing, 1:1 support, behavioral reinforcements, work with a diverse group of students with different diagnosis' to achieve academic and social goals.
- Utilize all district platforms; smartboard, schoology, iready, email, phone and radio systems.
- Communicate with staff members and families on student goals, progress, needs and behavioral data.
- Participate in necessary training each year for optimal student support in a variety of schools.
Education
Bachelor of Science - Interdisciplinary Studies - Social Sciences
Central Washington University
Ellensburg, WA08-2020
Skills
- Organization, communication and team/operations oriented
- Working knowledge of medical and insurance terminology, medical records and HIPPA compliance
- Observant of diverse customer needs, service oriented/problem solver
- Adaptability to technology; EMR/CRM systems, scanner/printer/fax, email platforms, scheduling platforms, excel/word, shared drives
Timeline
Medical Assistant/Front Desk Receptionist
Cortica Care
01.2024 - Current
Front Office Coordinator
Harbor Speech Pathology
06.2023 - 12.2023
Substitute Teacher
Peninsula School District
09.2020 - 06.2023
Bachelor of Science - Interdisciplinary Studies - Social Sciences
Central Washington University
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