Yessica Portorreal
Pleasantville,NJ
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo Bank
Ocean City, New Jersey
07.2024 - Current
- Promoted bank products and services to enhance customer engagement.
- Maintained cash drawer integrity through precise balancing procedures.
- Educated customers on digital banking tools and resources available.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services And especial promotions such as cd ,saving and checking account.
- Verified customers' identification to ensure compliance with laws and regulations.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- adhering to Bank policy ,procedure,and regulatory requirement.
- Balancing Branch vault,handling large sum of cash and ensuring the security of funds.
- providing excellent customer services,and resolving issue related to account transaction.
Casino Cage Cashier
Hard Rock Hotel & Casino
Atlantic City, New Jersey
08.2019 - 01.2024
- Processed cash transactions quickly and accurately for guests at the casino cage.
- Balanced cash drawers daily to ensure accuracy and integrity of funds.
- Utilized casino software for tracking transactions and managing player accounts.
- Ensured compliance with gaming regulations and company policies during operations.
- Trained new employees on cash handling procedures and customer service standards.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Assisted in training new employees as needed.
- Verified customer identification to ensure compliance with gaming regulations.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Maintained an accurate record of all transactions in the casino's computer system.
- Conducted regular inventories of gaming chips and tokens.
- counter Drawer quickly and accurately at the start and end shift.
- perform pos transaction and credit transactions .
Assistant Store Manager
Forever 21
Atlantic city, New Jersey
10.2017 - 03.2018
- Managed daily store operations and ensured smooth workflow among team members.
- Assisted in visual merchandising to create appealing product displays and layouts.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Process payroll for employees using automated systems and software.
- Verify timecards and attendance records for accuracy and compliance.
- Prepare payroll reports for management review and analysis.
- process Store Bank Deposit at the end of the night.
- communicated with managers from other Departments to maintain Transparency.
- Exceeded sales target and met Business objectives by motivating employees and promoting targeted Products
Shift Supervisor
PLS Check Cashing
Bronx, New York
01.2015 - 10.2017
- Directed and Supervised employees engaged in sales, inventory ,taking cash receipts.
- Assisted in developing of monthly and weekly store Goal.
- Monitor sales activities to ensure that customer receive satisfactory service.
- Resolve customer service complaint by performing activities such as but not limited exchanges,Refunding money or Adjusting Bills.
- Supervised daily operations and ensured compliance with company policies.
- Monitored staff performance and provided constructive feedback regularly.
- Enforced security protocols to minimize risk during cash transactions.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Maintained accurate records of daily transactions and deposits.
- Managed customer transactions and resolved service-related issues efficiently.
Education
High School Diploma -
Felisa Rincon De Gautiers
Bronx, NY06-2014
Skills
- Fluent in English and Spanish
- Organized and detail-oriented
- Microsoft Office (Word, Excel)
- Multitasking
- Strong verbal and written communication skills
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Nj Control Commission
Timeline
Teller
Wells Fargo Bank
07.2024 - Current
Casino Cage Cashier
Hard Rock Hotel & Casino
08.2019 - 01.2024
Assistant Store Manager
Forever 21
10.2017 - 03.2018
Shift Supervisor
PLS Check Cashing
01.2015 - 10.2017
High School Diploma -
Felisa Rincon De Gautiers