Yessica Zapien
Santa Fe
Summary
Dedicated sales associate with experience in cash handling and inventory management. Known for exceptional customer service and team collaboration, contributing to a positive shopping atmosphere and effective merchandise presentation.
Overview
2
2
years of professional experience
Work History
Sales Associate
Forever 21
Santa Fe
02.2025 - 04.2025
- Assisted customers with product selections and provided fashion advice.
- Maintained organized displays and ensured merchandise was well-stocked.
- Collaborated with team members to create a positive shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
Cashier
Frogurt Fresh Frozen Yogurt Cafe
Santa Fe
01.2023 - 08.2023
- Operated cash register and handled customer transactions efficiently.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the cafe area.
- Assisted in restocking inventory and managing supplies daily.
- Educated customers about menu items and promotional offerings.
- Processed payments accurately using point-of-sale systems.
- Collaborated with team members to ensure smooth service flow.
- Resolved customer inquiries and complaints professionally and promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Tierra Encantada
Santa Fe, NM05-2025
Some College (No Degree) - Animal Science
New Mexico State University
Las Cruces, NMSkills
- Sales techniques
- Cash handling
- Team collaboration
- Inventory management
- Visual merchandising
- Display setup
- Inventory control
- Positive and professional
- Stocking and receiving
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Forever 21
02.2025 - 04.2025
Cashier
Frogurt Fresh Frozen Yogurt Cafe
01.2023 - 08.2023
High School Diploma -
Tierra Encantada
Some College (No Degree) - Animal Science
New Mexico State University