Yessika Parra
Miami,FL
Summary
Dynamic professional with a proven track record at all companies and restaurants I´ve been employed, adept in multitasking and time management. Excelled in roles requiring strong work ethic and teamwork, significantly enhancing customer satisfaction. Skilled in anticipating customer needs and maintaining meticulous attention to detail, consistently achieving high performance ratings.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant
Intercontinental Hotel Miami
Miami, FL 33131
03.2024 - Current
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Food Runner
Acqualina Resort & Residences On The Beach
Sunny Isles Beach, FL 33160
03.2023 - 02.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Server Assistant
Il Mulino New York - Miami
Sunny Isles Beach, FL 33160
03.2022 - 03.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Server Assistant
Carpaccio Restaurant
Bal Harbour, FL 33154
02.2021 - 03.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Restaurant General Manager
Restaurantes Latinos
Santiago, Chile
04.2016 - 12.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
Administrative Assistant
Meat Market
Santiago, Chile
07.2015 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Flight Attendant
Avianca
Bogota, Colombia
07.2013 - 07.2015
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
In Progress - Flight Attendance
Escuela De Aviacion Indoamericana
Bogota, ColombiaSkills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Attention to Detail
- Active Listening
- Multitasking Abilities
- Reliability
- Anticipating Customer Needs
Timeline
Food and Beverage Attendant
Intercontinental Hotel Miami
03.2024 - Current
Food Runner
Acqualina Resort & Residences On The Beach
03.2023 - 02.2024
Server Assistant
Il Mulino New York - Miami
03.2022 - 03.2023
Server Assistant
Carpaccio Restaurant
02.2021 - 03.2022
Restaurant General Manager
Restaurantes Latinos
04.2016 - 12.2020
Administrative Assistant
Meat Market
07.2015 - 03.2016
Flight Attendant
Avianca
07.2013 - 07.2015
In Progress - Flight Attendance
Escuela De Aviacion Indoamericana