Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yessil Gallardo

Cafe Supervisor
Los Angeles,CA

Summary

Position that promotes individual opportunities and professional growth while making positive contributions to the organization. A quick learner who will always do my best to be a better worker and co-worker.

A self starter that will always do my best in all assigned and unassigned tasks. Customer/people oriented individual that truly enjoys helping people. Not afraid to make mistakes, as I know that I will learn and grow from them and it will make me a better employee/person.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

21
21
years of professional experience

Work History

Supervisor

Erewhon Organic Market
03.2011 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members and suggesting new ideas to improve work flow, teamwork, and better environment.

Security Officer

Zankou Restaurant
08.2019 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Interacted assertively but non-confrontationally with personnel and general public.

Security Officer

Andrews International
06.2009 - 08.2018
  • Assigned to work at farmers market. Make sure unwanted guests wouldn’t cross or sleep on private properties and wouldn’t disturb the customers, arrest thieves, vandalism, and graffiti, take pictures of suspects and banned people, excellent in customer service.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.

Security Officer at the Coca Cola Company

Guardsmark
08.2010 - 04.2011
  • Confirmed tractors and trailers number, and confirmed common carrier drivers and monitoring CCTV cameras.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Deli Clerk

Ralphs
06.2008 - 06.2010
  • Handles any kind of situation when it comes to sales as well as customers.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Cashier

Koo Koo Roo
05.2005 - 02.2008
  • Fast, accurate, and courteous cashier with approximately two years and nine months in a large retail setting
  • Friendly and professional when dealing with public; maintain composure during fast paced, sometimes hectic situations
  • Sanitized my area around the store
  • Later on got promoted to kitchen manager.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Corps Member

California Conservation Corps.
01.2003 - 02.2004
  • Attended emergencies such as floods, earthquakes, fires, etc.
  • Bolstered staff proficiency via conducting regular training sessions on essential medical skills and procedures.
  • Supported humanitarian missions by providing essential medical care to affected populations in disaster-stricken areas.
  • Promoted a safe environment by adhering to infection control protocols, reducing the risk of hospital-acquired infections significantly.
  • Reduced recovery time with compassionate post-operative care and timely wound management.

Education

Belmont High School
Los Angeles, CA
01.2002

Skills

  • Excellent communication and organization skills
  • Energetic, dependable, responsible and positive
  • Accomplish assigned tasks with little or no supervision
  • Fast and enthusiastic learner
  • People oriented, willing to learn and accept new challenges
  • English/Spanish speaker
  • Can type 30wpm
  • Own a Guard Card
  • Staff Management
  • Employee Motivation
  • Staff Discipline
  • Operations Management
  • Policy Enforcement
  • Waste Reduction
  • Disaster Recovery Planning

Languages

English/ Spanish
Professional Working

Timeline

Security Officer

Zankou Restaurant
08.2019 - 01.2024

Supervisor

Erewhon Organic Market
03.2011 - Current

Security Officer at the Coca Cola Company

Guardsmark
08.2010 - 04.2011

Security Officer

Andrews International
06.2009 - 08.2018

Deli Clerk

Ralphs
06.2008 - 06.2010

Cashier

Koo Koo Roo
05.2005 - 02.2008

Corps Member

California Conservation Corps.
01.2003 - 02.2004

Belmont High School

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Yessil GallardoCafe Supervisor