Yessinia Rodriguez
Omaha,AR
Summary
Proven team player with a strong work ethic, demonstrated at Big Cedar where I enhanced guest satisfaction and loyalty through exceptional service and cleanliness. Skilled in guest relations and quality assurance, I effectively resolved complaints and maintained a safe environment, contributing to a positive and professional workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fun Attendant
Big Cedar
11.2021 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Crew Member
McDonald's
06.2020 - 08.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Omaha High School
Omaha, AR05.2024
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety understanding
- Safety awareness
- Guest Relations
- Initiative and Self-Motivation
- Quality Assurance
- Cross-cultural sensitivity
- Guest Services
Certification
- Excel Certification, Omaha High School
Timeline
Fun Attendant
Big Cedar
11.2021 - Current
Crew Member
McDonald's
06.2020 - 08.2020
High School Diploma -
Omaha High School
- Excel Certification, Omaha High School
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