Ye Sung Chu
Germantown,MD
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Efficient and resourceful problem-solver with positive attitude and exceptional communication skills. Possesses foundational understanding of computer systems and software, coupled with ability to troubleshoot hardware and software issues. Committed to delivering effective technical support and enhancing user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Technician
NTT Data
09.2023 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Produce Clerk
Giant Food Stores
01.2023 - 09.2023
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
IT Support Specialist
Pacific I.T. Solutions
01.2022 - 12.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for multiple hotel clients.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Education
Bachelor - Information Technology
Western Governors University
08.2026
Associate - Computer Networking
Guam Community College
Skills
- Issue Resolution
- Operating systems knowledge
- Hardware Repair
- Remote System Analysis
Certification
- CompTIA A+
- CompTIA Network+
- ITILv4 Foundations
Timeline
Help Desk Technician
NTT Data
09.2023 - Current
Produce Clerk
Giant Food Stores
01.2023 - 09.2023
IT Support Specialist
Pacific I.T. Solutions
01.2022 - 12.2022
Bachelor - Information Technology
Western Governors University
Associate - Computer Networking
Guam Community College
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