Yetunde Adeniran

Baton Rouge,LA

Summary

Results-driven and highly analytical professional with a background in Business Administration and Global Supply Chain Management. Proven track record in data analytics, supply chain operations, and customer success. Adept at driving process improvements, optimizing customer experiences, and collaborating with cross-functional teams to achieve strategic business goals. Seeking to leverage skills in a dynamic role that supports operational excellence and customer satisfaction.

Overview

years of professional experience

Certification

Work History

Data Reporting Specialist

Revenue Group

Remote

04.2023 - 06.2024

Developed detailed reports for management, utilizing Excel, SQL, Power BI, and Crystal Reports
Transitioned reports from Crystal Reports to Power BI, improving data visualization and accessibility
Analyzed cost indicators to support decision-making, creating dynamic dashboards in Excel
Collaborated with database administrators and engineers to optimize data sources, achieving efficiency gains
Managed databases and repositories, enhancing data integrity and streamlining reporting processes resulting in a 15% improvement in overall business performance
Utilized SQL for data manipulation and retrieval, supporting strategic insights and operational decisions
Collaborated with senior management to develop strategic data initiatives, resulting in more informed decision-making and a 15% increase in operational efficiency.

Team Lead Reservation Specialist

Delta Air Lines

Minneapolis, MN

07.2019 - 04.2023

Managed customer accounts and maintained accurate records of interactions, ensuring high-quality service delivery
Supervised a team of 10 reservation specialists, ensuring compliance with company standards and improving customer satisfaction scores by 18%
Coordinated with sales and marketing teams to promote services and achieve revenue targets
Conducted regular audits to ensure accuracy in reservations and payments, ensuring compliance with standards
Provided training on customer interaction techniques and reservation management software
Processed payments, reservations, and cancellations efficiently using reservation management systems.

Revenue Analyst

Marriott International Inc

Minneapolis, MN

01.2018 - 07.2019

Optimized room inventory management to maximize revenue, implementing automated processes in reservation systems
Conducted month-end revenue management reporting and audits using Excel, providing insights for financial planning
Generated and updated property and market revenue reports, supporting revenue management strategies
Collaborated with sales teams to implement effective sales strategies in reservation and inventory systems
Worked with the customer success team to align inventory management with guest expectations, improving customer satisfaction scores
Collaborated with operations teams to enhance room inventory processes, resulting in a 10% improvement in revenue per available room (RevPAR).

Education

MBA - Global Supply Chain Management

DeVry University

10.2021

BSC - Hospitality Administration

Georgia State University

05.2020

Skills

Customer Service Excellence: Customer interaction, issue resolution, account management, customer satisfaction improvement
Technical Proficiency: data reporting (MS Excel, SQL, Power BI, Google Analytics), documentation (business requirements, how-to guides)
Operations Management: Process optimization, workflow efficiency, inventory management, compliance audits, supply chain management
Team Leadership: Training, mentoring, team coordination, cross-functional collaboration

Communication: Clear and effective communication, technical writing, customer support documentation
Problem-Solving: Troubleshooting, critical thinking, strategic decision-making, conflict resolution
Project Management: Task prioritization, project coordination, deadline management