Yetunde Lawal
Boynton Beach,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Warrior Service Company
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
ADT Security
01.2022 - 03.2024
- Responded to customer requests for products, services, and company information.
- Handled security issues and emergency situations.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Apple
02.2020 - 11.2021
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Maintained a high level of product knowledge, staying current with software updates and new releases.
- Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
Education
High School Diploma -
Dave Thomas Education
Coconut Creek, FL01-2019
Skills
- Data entry
- Typing (50) WPM
- Invoices and billing
- Microsoft powerpoint, excel, and Word
- iOS
- MacOS
- POS system operation
- Training and Mentoring Abilities
- Salesforce
Timeline
Customer Service Representative
Warrior Service Company
04.2024 - Current
Customer Service Representative
ADT Security
01.2022 - 03.2024
Customer Service Representative
Apple
02.2020 - 11.2021
High School Diploma -
Dave Thomas Education
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