Yeung Man Kwok
Brooklyn,NY
Summary
I am very friendly, passionate, and honest.
Dynamic customer service professional with a proven track record at Japanese Restaurant, excelling in conflict resolution and enhancing customer satisfaction. Recognized for training staff effectively and implementing promotional strategies that boosted engagement. Known for reliability and a calm demeanor, consistently delivering exceptional service in fast-paced environments.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Mihana Japanese Restaurent
01.2025 - 09.2025
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the cashier area for efficient operations.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
Server Manager
Midori Japnese Cuisine
01.2022 - 12.2024
- Oversaw daily restaurant operations, ensuring exceptional guest service and streamlined workflows.
- Trained and mentored staff on service standards and menu knowledge to enhance team performance.
- Implemented inventory management practices, reducing waste and optimizing supply chain efficiency.
- Developed staff schedules, balancing labor costs with customer demand to maximize profitability.
- Coordinated special events, enhancing customer engagement and promoting restaurant offerings effectively.
- Led team meetings focused on performance metrics, fostering a culture of accountability and excellence.
- Established relationships with vendors to negotiate favorable terms and ensure quality ingredient sourcing.
- Welcomed and greeted guests before presenting special menu items to clients.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
Clinic Office Receptionist
Eastern Rehabilitation Group
01.2018 - 12.2021
- Managed front desk operations, ensuring efficient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
- Trained new staff on front desk procedures and customer service protocols.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
- Coordinated appointment scheduling, optimizing daily office workflow and resource management.
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
Front Desk Manager
Asian Fusion Cafe
01.2015 - 12.2017
- Oversaw front desk operations, ensuring exceptional guest service and satisfaction.
- Managed scheduling and training for front desk staff to enhance team performance.
- Implemented new check-in procedures, reducing wait times and improving efficiency.
- Developed and maintained relationships with guests, addressing inquiries and resolving issues promptly.
- Implemented successful strategies to increase customer satisfaction.
- Planned and executed marketing activities to improve property brand and increase revenue.
Education
High School Diploma -
Morristown High School
Jersey City, NJSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Data entry proficiency
- Attention to detail
- Conflict resolution
- Positive and professional
- Issue escalation
- Calm demeanor
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Cooperative attitude
- Creative thinking
- Active listening
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Professional Working
Interests
Sports
Art and music
Timeline
Customer Service Cashier
Mihana Japanese Restaurent
01.2025 - 09.2025
Server Manager
Midori Japnese Cuisine
01.2022 - 12.2024
Clinic Office Receptionist
Eastern Rehabilitation Group
01.2018 - 12.2021
Front Desk Manager
Asian Fusion Cafe
01.2015 - 12.2017
High School Diploma -
Morristown High School