Yevette Watson
Nampa,ID
Summary
Helpful Patient Service Representative with [Number] years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of [Area of expertise] and commitment to patient happiness. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Saint Alphonsus Medical Center
Boise, ID
06.2010 - 05.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Balanced deposits and credit card payments each day.
- Followed document protocols to safeguard confidentiality of patient records.
Front Desk Receptionist
Boise OBGYN
Boise, ID
07.2001 - 06.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained transaction security by verifying payment cards against identification.
Education
GED -
Boise State University
Boise, IDSkills
- Patient Confidentiality and Data Security
- Database Search and Data Entry Skills
- Registration and Scheduling
- Reminder Calls
- Appointment Confirmation
- Knowledge of Community Services and Programs
- Insurance Verification
- Call Transfers
- Gathering Information From Patients
- Patient Greeting
- Caring and Empathetic
- Insurance Information Collection
- Demographics Information
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Multi-Line Telephone Systems
- Outbound Calling
- Patient Appointment Management
- Eligibility Determinations
- 50 WPM Typing Speed
- Reliability and Dedication
- Informed Consent
Timeline
Patient Service Representative
Saint Alphonsus Medical Center
06.2010 - 05.2022
Front Desk Receptionist
Boise OBGYN
07.2001 - 06.2010
GED -
Boise State University