YEVGENIY ( JAMES ) SIMANOVICH

Greeted customers, documented concerns, and prioritized service needs to improve intake accuracy and response time.

Wrote detailed repair orders, procured parts, and presented pricing on jobs in an understandable manner to increase repair approval rates.

Mediated between customers and technicians to resolve issues and ensure timely repairs.

Managed shop operations to optimize workflow and support consistent technician performance.

Streamlined service processes to boost customer satisfaction and drive measurable improvements.

Managed parts, supplies, and technicians to reduce delays and maintain service continuity.

Handled warranty claims and service plans.

Led service delivery operations to maintain client retention with measurable results.

Negotiated supplier contracts to lower operating costs while preserving customer pricing.

Developed inventory controls and reorder thresholds to prevent stockouts and sustain operations.

Compiled detailed repair orders and cost estimates for customer review.

Spearheaded a strategic partnership initiative, resulting in new revenue streams and enhanced market presence.

Analyzed customer feedback to identify service gaps, implementing targeted improvements that led to noticeable gains in client retention.