Thomas A. Johnson
Post Falls,ID
Summary
Dynamic Service Manager with a proven track record at Transport Equipment, excelling in team leadership and customer relationship management. Expert in service department operations and employee training, I effectively resolved complex issues, enhancing efficiency and client satisfaction. Committed to fostering a productive work environment while driving operational success.
Overview
33
33
years of professional experience
Work History
Service Manager/Service Writer
Transport Equipment
Spokane Valley, WA
07.2017 - 08.2025
- Supervised a crew of 10 technicians in service department operations.
- Managed payroll processes to ensure timely and accurate compensation.
- Hired technicians and service writers to meet staffing needs.
- Trained employees on procedures and best practices to enhance efficiency.
- Executed additional duties as required by management.
- Led service team in troubleshooting and resolving customer issues.
- Coordinated maintenance schedules for transport equipment to maximize uptime.
- Trained staff on best practices in equipment service and customer care.
Office Manager
All Seasons Apparel Inc.
Post Falls, ID
04.2006 - 07.2017
- Performed data entry to maintain accurate employee records.
- Processed payroll efficiently, ensuring timely compensation for all staff.
- Managed human resources tasks, including recruitment and onboarding.
- Answered phones to address inquiries and facilitate communication.
- Executed additional duties as requested by management.
- Implemented office policies to enhance workplace efficiency.
- Trained new staff on company procedures and software systems.
- Developed filing systems for improved document organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Technical Support Operator
Provisional Staffing Service
Liberty Lake, WA
12.2002 - 09.2003
- Delivered technical support for Microsoft products via phone and email communications.
- Resolved hardware and software issues across diverse systems efficiently.
- Documented troubleshooting procedures and solutions in support database.
- Assisted clients with remote device setup and configuration.
- Conducted data entry to ensure accurate and current records.
- Maintained professional conduct in accordance with CCOPC guidelines.
Express Site Director
Spokane Public Schools
Spokane, WA
06.1992 - 06.2002
- Supervised children aged five to twelve during various activities.
- Planned crafts, snacks, and field trips to enhance engagement.
- Managed budget allocation for programs and supplies.
- Trained staff to ensure effective program delivery.
Education
Associate of Arts -
Eastern Washington University
Cheney, WA01.1999
Early Childhood Education -
Spokane Falls Community College
Spokane, WA01.1997
Associate of Arts -
Spokane Community College
Spokane, WA01.1995
Skills
- Computer proficiency
- Windows operating systems
- Microsoft product expertise
- Employee training
- Service department operations
- Customer relationship management
- Problem solving
- Team leadership
Timeline
Service Manager/Service Writer
Transport Equipment
07.2017 - 08.2025
Office Manager
All Seasons Apparel Inc.
04.2006 - 07.2017
Technical Support Operator
Provisional Staffing Service
12.2002 - 09.2003
Express Site Director
Spokane Public Schools
06.1992 - 06.2002
Associate of Arts -
Eastern Washington University
Early Childhood Education -
Spokane Falls Community College
Associate of Arts -
Spokane Community College