Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Marcia Pedro

Mildred,PA

Summary

Service management professional with extensive experience in inventory optimization and customer service. Proven track record of leading teams to enhance operational efficiency and customer satisfaction in high-volume settings. Expertise in mechanical service needs, vehicle operation, and parts procurement. Committed to maintaining high standards of service quality while ensuring cost-effectiveness and timely delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Manager/Service Writer

Greens Auto Mart
Wysox, PennsylvaniaPA
05.2022 - Current
  • Oversaw daily operations of service department at high-volume auto dealership.
  • Supervised service team, guaranteeing high-quality customer support and satisfaction.
  • Optimized workflow efficiency by coordinating service appointment schedules.
  • Implemented effective inventory management practices for parts and tools.
  • Resolved customer complaints swiftly by providing tailored solutions.
  • Collaborated with sales team to enhance overall customer experience during services.
  • Managed parts orders and inventory for timely service delivery.
  • Maintained thorough documentation of vehicle issues and service history.

EMS Captain

Mildred Ambulance Association
Mildred, Pennsylvania
01.2016 - Current
  • Managed inventory of medical supplies and equipment for operational readiness.
  • Coordinated with fire, police, and EMS personnel at incident scenes.
  • Supervised loading and unloading of patients into ambulances or helicopters for hospital transport.
  • Monitored radio communications for incoming EMS assistance requests.
  • Facilitated on-scene responder communication via two-way radios and cell phones.
  • Maintained accurate incident records including patient assessments and treatments provided.
  • Ensured compliance with local, state, and federal EMS regulations.
  • Provided advanced life support care to patients in pre-hospital settings.

F&I, Title Clerk

Fitzpatrick and Lambert Inc
Dushore, Pennsylvania
03.2020 - 05.2022
  • Processed vehicle titles and registrations to ensure seamless customer transactions.
  • Verified documentation for compliance with state regulations.
  • Maintained organized filing system for efficient retrieval of title records.
  • Assisted customers in understanding title transfer requirements and procedures.
  • Coordinated with dealerships for timely processing of title paperwork.
  • Conducted audits of title records to verify accuracy and completeness.
  • Managed automotive financing processes, ensuring compliance with federal regulations.
  • Developed loan contracts, explained terms, and approved or denied applications based on established criteria.

Automotive Prep

Fitzpatrick and Lambert
Dushore , PA
08.2016 - 05.2020
  • Prepped all new and used cars for sale
  • Installed after market accessories on vehicles (any thing from mudflats to roof racks)
  • Assisted the Body technician in prepping for paint, reassembly of vehicle body parts
  • Detailed both new and used vehicles for sale

Education

High School Diploma -

Sullivan County High School
Laporte, PA
06-1996

Skills

  • Management of services and inventory
  • Customer relations expertise
  • Process optimization
  • Automotive diagnostics
  • Notary
  • PA Automotive Sales License

Affiliations

  • Treasure/ Secretary Mildred Fire Co and Ambulance Association
  • Secretary Sullivan County EMS Council
  • Organizer Mildred Halloween Parade
  • EMT, volunteer

Accomplishments

  • EMT of the Year
  • EMS above and Beyond

Certification

  • Notary
  • PA Automotive Sales License
  • PA Tag and Registration
  • EMT

Languages

English
Professional

References

References available upon request.

Timeline

Service Manager/Service Writer

Greens Auto Mart
05.2022 - Current

F&I, Title Clerk

Fitzpatrick and Lambert Inc
03.2020 - 05.2022

Automotive Prep

Fitzpatrick and Lambert
08.2016 - 05.2020

EMS Captain

Mildred Ambulance Association
01.2016 - Current

High School Diploma -

Sullivan County High School

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