Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Independent studies
Timeline
Generic

YEXENIA SANTIAGO

Linden,NJ

Summary

Personal Information Veteran Preference: 10-point Veteran

Overview

16
16
years of professional experience

Work History

Merchandising Analyst

Allegiance Retail Services LLC
Iselin, NJ
01.2023 - Current
  • Coordinate store distributions
  • Coordinates/assists with Allegiance Annual Food Show - coordinates show book printing
  • Update Ad Planner Listing internal and external previous year front page item.
  • Reduced research turnaround time with improved data collection strategies
  • Gathered competitor data for internal product review and improvement
  • Reviewed data collection and arrangement methods to improve information-gathering
  • Monitor Category Sales
  • Identify Trends in Sales
  • Guide selling patterns, the timing of future purchases, and purchasing philosophies.
  • Monitored competitor activity to ensure competitive pricing and product selection.
  • Drafted presentations outlining new products or services offered by vendors.

Patient Coordinator

Ivy Rehab
Highland, NY
06.2022 - 01.2023
  • Sent out an authorization request to insurance for physical therapy
  • Managed Workers Comp or No-fault cases by state guidelines
  • Verified authorization of visits and made efforts to minimize unauthorized visits
  • Sent out patient statements and written correspondence for outstanding patient balances
  • Negotiated payment terms with customers following established guidelines to minimize collection agency potential
  • Improved quality of care with diligent attention to patient needs and delivery strategies.
  • Assisted with the development of efficient office procedures for improved workflow.
  • Acted as liaison between physicians, staff members, patients, families, and third party payers.
  • Reduced risk and legal liabilities, consistently researching options and implementing recommendations
  • Educated medical staff and patients by developing informational materials.

Customer Service Rep

Judge Organization
Elizabeth, NJ
01.2021 - 05.2022
  • Order processing
  • Record keeping of customer interactions, transactions, comments, and complaints
  • Provided feedback on the efficiency of the customer service process
  • Documented, researched, and resolved customer service issues to keep them under 30%
  • Answered inbound calls to manage various concerns and set appointments
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Built trusting relationships with customers to understand their needs better
  • Addressed and resolved customer concerns and complaints.

Office Manager/Customer Service

Lineage Logistics
Jacksonville, FL
08.2018 - 12.2020
  • Coordinate activities with operations to ensure customer needs are met, such as on-time turn times for trucks, accurate receipt, and shipment of goods
  • Prepare and coordinate necessary government/international documents for shipping and receiving products within 48 hours
  • Monthly budget reconciliation of a minimum of $250,000 with the Sales Manager
  • Had weekly team meetings to discuss weekly goals
  • Monitored daily operations by reading and responding to emails, faxes, and other forms of communication
  • Initiated all closures of outstanding work orders
  • Assisted in special projects and products relating to customer service for the client
  • Served as point of contact for a team of supervisors, owning complex and escalated issues
  • Built collaborative working relationships within the organization to achieve goals
  • Generated reports to inform leadership of profits, operations, and other vital metrics
  • Maximized employee performance with firsthand training and close mentoring
  • Managed daily workloads by organizing schedules and delegating tasks.

Project Manager

United States Marine Corp
10.2008 - 01.2017
  • Coordination first line Supervisor in charge
  • Supervised daily operations of multiple employees (50+)
  • Distributed 35,000 parts and equipment worth over seventy-five million dollars internationally
  • Created daily metrics of all operations to ensure 100% accuracy
  • Led the disposition of 2,015 assets worth $282,159.42
  • Created and developed Systems, applications, and data processing programs to ensure 100% accountability of all shipments leaving and entering the warehouse
  • Complied with corporate regulations, policies, and procedures to maximize safety, security, and trust in the organization and employees
  • Collaborated with defense organization agency programs and advanced methods for properly disposing of obsolete items
  • Created a warehouse planogram demonstrating the proper and current layout of the warehouse environment
  • Trained and mentored personnel in warehousing software and databases
  • Responded to emergencies as needed (Quick Reaction Force Team)
  • Coordinated and organized 16,246 toys for the Toys for Tots Foundation
  • Installed new software on twenty-seven government-issued laptops
  • Approached and solved problems with initiative and sound judgment.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

Education

Masters - Forensic Psychology -

Kean University
05.2024

Masters - Criminal Justice (Behavior -

Nova Southeastern University
08.2021

Bachelors - Psychology, Criminal Justice -

Kean University
05.2020

Diploma - Law -

Barringer High School
06.2007

Skills

  • Client Relationship
  • Cost Control
  • Risk Management
  • APS Software
  • Strategic Planning
  • Leadership
  • Microsoft Office
  • Logistics Management
  • Data Analyst
  • Project Management
  • Computer Skills
  • Analytical
  • Communication
  • Inventory Coordination
  • Understanding Of Budgeting
  • Flexible And Adaptable
  • Material And Equipment Procurement
  • Staff Leadership And Direction
  • Interpersonal Communications
  • Personnel Management

Accomplishments

  • Leadership and Administration training nine hundred hours
  • Professional Anxiety Coach Cert
  • National Society of Leadership & Success (Nomination)
  • American Psychological Association (Graduate Member)

Awards

  • Navy and Marine Corps Achievement Medal
  • Letter of Appreciation x2
  • Certificate of Appreciation x2
  • Commander's Award
  • Dean list x2 (Bachelors and Masters)
  • Employee of the month (Lineage)

Independent studies

  • A meta-analysis: Brain abnormalities and their correlation with criminal behavior
  • The Psychology of Procrastination: why do we procrastinate?

Timeline

Merchandising Analyst

Allegiance Retail Services LLC
01.2023 - Current

Patient Coordinator

Ivy Rehab
06.2022 - 01.2023

Customer Service Rep

Judge Organization
01.2021 - 05.2022

Office Manager/Customer Service

Lineage Logistics
08.2018 - 12.2020

Project Manager

United States Marine Corp
10.2008 - 01.2017

Masters - Forensic Psychology -

Kean University

Masters - Criminal Justice (Behavior -

Nova Southeastern University

Bachelors - Psychology, Criminal Justice -

Kean University

Diploma - Law -

Barringer High School

Similar Profiles

CREATE PROFILE
YEXENIA SANTIAGO