Summary
Overview
Work History
Education
Skills
Additional Professional Experience
Timeline
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Yhalia Kamara

Summary

Logistics professional with experience in delivery operations and route management in high-pressure environments. Known for reliability, efficiency, and a strong work ethic. Aiming to develop material handling and equipment operation skills in a warehouse role while advancing a career in transportation.

Overview

5
5
years of professional experience

Work History

Delivery Associate

DJC Logistics
Virginia Beach, VA
12.2025 - Current
  • Achieved high productivity by safely handling packages up to 50 lbs, supporting timely deliveries.
  • Delivered packages to designated locations on time, ensuring customer satisfaction.
  • Resolved customer inquiries and delivery issues through effective communication, enhancing customer experience.
  • Utilized handheld devices for tracking shipments and confirming deliveries in real-time.
  • Followed safety protocols while loading, unloading, and transporting packages.
  • Inspected vehicles daily for safety and operational readiness before deliveries.

Warehouse Associate

Amazon
Manassas, Virginia
06.2021 - 08.2021
  • Loaded and unloaded shipments in a fast-paced warehouse environment.
  • Organized inventory and maintained accurate stock placement.
  • Assisted with order picking, packing, and shipment preparation.
  • Followed workplace safety procedures and warehouse standards.
  • Collaborated with team members to meet daily production goals.

Education

Some College (No Degree) - Business Administration

University of Mary Washington
Fredericksburg, VA

Skills

  • Package handling and route optimization
  • Customer service excellence
  • Inventory management strategies
  • Safety compliance adherence
  • Conflict resolution techniques

Additional Professional Experience

Wawa

Customer Service Representative | Virginia Beach, Virginia 06/2025 - 12/2025

  • Remained calm and professional in stressful circumstances and effectively deescalated tense situations.
  • Resolved payment and order disputes to enhance customer satisfaction and loyalty.
  • Trained new associates on store policies and procedures.
  • Conducted inventory checks and restocked shelves to maintain product availability and organization.
  • Food and beverage preparation

GEICO, Government Employees Insurance

Customer Service Representative | Virginia Beach, Virginia

08/2024 - 12/2025

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Developed strong customer relationships to encourage repeat business.

Timeline

Delivery Associate

DJC Logistics
12.2025 - Current

Warehouse Associate

Amazon
06.2021 - 08.2021

Some College (No Degree) - Business Administration

University of Mary Washington
Yhalia Kamara