Yhudah Avraham
Jacksonville,FL
Summary
Professional customer service representative seeking advance position, which will allow me to service clients with impeccable support by using my communication skills and interpersonal skills. Prospers in a challenging and fast-paced environment. Able to resolve client issues and foster positive rapports between the customer and the company. Proven ability to communicate effectively, both verbally and in writing, and to work collaboratively within a team environment. Skilled in utilizing CRM systems, managing large volumes of inquiries, and maintaining a positive and professional demeanor in fast-paced settings. Committed to continuous learning and development to enhance service delivery and contribute to the success of the organization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MAXIMUS Inc -Department of Education
02.2022 - 06.2024
- Respond to incoming calls, emails, or chats and make outbound calls regarding Federal Student Aid (FSA) Loan Servicing
- Answer inquiries and notate accounts with regards to information provided and actions taken in response to inquiries
- Make outbound calls to follow up with customers to clarify information or provide account updates
- Process Credit Bureau Requests utilizing established processes and procedures
- Utilize available systems, knowledgebase, and stand technology such as telephone, email, and web browser to respond to inquiries and perform job duties
- Refer escalated calls or inquires to appropriate levels as needed
- Process requests received via general correspondence and notated accounts regarding actions taken in response to those requests
- Used Software , Excel , All categories of Microsoft
- Organized all loans and pay statements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
General Merchandise Expert
Target
01.2021 - 09.2021
- Ensure product is set, in stock, accurately priced and signed on sales floor
- Enable efficient delivery to guest by owning pick, pack, and ship fulfillment work
- Make certain sales floor is zoned, in stock and accurately signed for guests.
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
- Collaborated with team members to achieve daily goals, promoting a positive work atmosphere.
Team Member
Chick-Fil-A
07.2018 - 08.2021
- Responsible for completing sales transactions within the establishment
- Display and/or stock areas and assist with stocking activities
- Interacted with the public and coworkers in a friendly, enthusiastic, and outgoing manner
- Engaged with restaurant guest through various platforms such as front counter order taking, dual lane drive-thru, iPad face to face ordering and dining room hospitality
- Assist in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Science - Accounting And Business Management
Georgia Southern University
Statesboro, GA05.2025
High School Diploma -
Impact Christian Academy
Jacksonville, FL05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Customer Satisfaction
- Call Center Operations
- Team Leadership
- Verbal and written communication
Timeline
Customer Service Representative
MAXIMUS Inc -Department of Education
02.2022 - 06.2024
General Merchandise Expert
Target
01.2021 - 09.2021
Team Member
Chick-Fil-A
07.2018 - 08.2021
Bachelor of Science - Accounting And Business Management
Georgia Southern University
High School Diploma -
Impact Christian Academy