Yi Zhang
San Francisco,United States
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Proven success in developing and managing solutions for small business banking customers. Knowledgeable about lending, deposit and investment products. Originates, services and closes accounts as well as providing expert advice.
Overview
7
7
years of professional experience
Work History
Cashier
Martell Liquors
San Francisco, CA
03.2021 - Current
- Performed cash, card transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Answered questions about Liquor and addressed customer concerns.
- Greeted over 50 customers per day.
Coffee Barista
Japantown Coffee Shop
San Francisco, CA
01.2016 - 11.2017
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Manderin Teacher
Mei Jia Chinese School
San Francisco, CA
08.2013 - 06.2015
- Directed after-school tutoring and mentoring program serving elementary school students.
- Increased students' understanding of Mandarin through teaching in various reading and writing methods in languages.
- Assigned homework in multiple languages.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Preschool Teacher
Wah Mei Chinese Preschool
San Francisco, CA
02.2011 - 06.2013
- Identified signs of emotional and developmental problems in children and reported to parents.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Education
Associate of Arts - Early Childhood Development
City College of San Francisco
San Francisco, CA06.2013
Skills
- Problem Solving
- Payment Processing
- Reliable and Responsible
- Cash Handling
- Analytical Thinking
- Microsoft Office
- Reporting and Documentation
- Point of Sale Software
- Elementary education
- Curriculum Development
- Sorting and Filing
- Relationship Building
- Data Entry
- Attention to Detail
Timeline
Cashier
Martell Liquors
03.2021 - Current
Coffee Barista
Japantown Coffee Shop
01.2016 - 11.2017
Manderin Teacher
Mei Jia Chinese School
08.2013 - 06.2015
Preschool Teacher
Wah Mei Chinese Preschool
02.2011 - 06.2013
Associate of Arts - Early Childhood Development
City College of San Francisco
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