Yiannis Manolios
Elmwood Park
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
IT Technical Support Specialist
SA and SONS
01.2024 - 04.2025
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Wrote and updated detailed technical documentation for software applications.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Implemented and maintained software solutions according to customer requirements.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Managed high levels of call flow and responded to technical support needs.
Graphic Designer - Social Media Content Creator
Radius Media Sevices
01.2020 - 01.2024
- Developed creative design for print materials, brochures, banners, and signs.
- Utilized typography techniques to create compelling designs.
- Created logos, illustrations and typography for various organizations.
- Managed content across multiple platforms for widest audience reach.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Promoted and marketed works through social media platforms.
Social Media Content Creator
Saddlebrook Diner
01.2018 - 01.2020
- Took photos from different angles and perspectives to capture perfect images.
- Selected and set up appropriate props, backdrops, and lighting.
- Photographed high-quality images for various print and digital projects.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Education
Bachelor of Arts - Multimedia Design And Development
DeVry University
01.2021
High School Diploma -
Memorial Senior High School
06.2013
Skills
- Hardware installation
- Help desk support
- Virtualization technologies
- Advanced troubleshooting
- System configuration
- Network administration
- Desktop support
- Service support
- Hardware diagnostics
- Technical support
- Remote support
- Operating systems
Timeline
IT Technical Support Specialist
SA and SONS
01.2024 - 04.2025
Graphic Designer - Social Media Content Creator
Radius Media Sevices
01.2020 - 01.2024
Social Media Content Creator
Saddlebrook Diner
01.2018 - 01.2020
High School Diploma -
Memorial Senior High School
Bachelor of Arts - Multimedia Design And Development
DeVry University
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