Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yianyelis Rivera

New Bedford,MA

Summary

Skilled in advanced phlebotomy techniques and geriatric care, I enhanced patient experiences and training protocols at Quest Diagnostics and Beyond Mobile Health. My expertise in phlebotomy knowledge and compassionate communication significantly improved sample quality and team efficiency, contributing to the development of key training materials.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Phlebotomy

Quest Diagnostics
11.2023 - 10.2024
  • Ensured proper documentation of all relevant information during the phlebotomy process, facilitating accurate recordkeeping.
  • Updated knowledge regularly through continuing education courses, staying current on industry trends and advancements in phlebotomy techniques.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
  • Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
  • Provided exceptional customer service to patients, addressing concerns and answering questions about phlebotomy procedures.
  • Provided exceptional customer service to patients and their families while addressing any concerns or questions related to the phlebotomy process.
  • Performed phlebotomy services efficiently with minimal discomfort to patients, resulting in higher quality samples for laboratory analysis.
  • Assisted in training new phlebotomy technicians, sharing expertise and best practices to ensure high-quality performance.

Phlebotomist

Beyond Mobile Health
01.2020 - 11.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.

Education

High School Diploma -

Instituto Cumbres Inc.
San Juan Pr

Skills

  • Phlebotomy knowledge
  • Phlebotomy Training Specialist
  • Phlebotomy blood draws
  • Phlebotomy techniques
  • Geriatric phlebotomy

Certification

Medical assistant

Phlebotomist

  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Infection Control Certificate - Various accredited organizations.
  • Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Phlebotomy

Quest Diagnostics
11.2023 - 10.2024

Phlebotomist

Beyond Mobile Health
01.2020 - 11.2023

High School Diploma -

Instituto Cumbres Inc.

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Yianyelis Rivera