Yicet Delgado
Hialeah,FL
Summary
I am Responsible and friendly, able to make customers feel welcomed, listen to their needs and promote merchandise with practiced care. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
6
6
years of professional experience
Work History
Sales/Social Media Content Creator
Dolls Plastic Surgery
Miami, FL
07.2023 - 08.2025
- Experience creating and performing hours of Tiktok Live
- Contacted and closed Collab deals with influencers
- Developed engaging social media content for Dolls Plastic Surgery's online presence.
- Collaborated with medical staff to highlight surgical procedures and patient testimonials.
- Monitored social media trends to enhance content relevance and audience engagement.
- Edited multimedia content, ensuring high quality and brand consistency.
- Very knowledgeable about Cosmetic procedures ( how the procedure is performed and how the incisions are made)Responded to audience inquiries, fostering community interaction and support.
- Developed content strategy to increase social media followers and engagement.
- Scheduled posts on a daily basis across all social media channels.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Coordinated sales team schedules and managed daily operational activities.
- Organized and maintained sales records using CRM software for tracking purposes.
- Collaborated with marketing to develop strategies for product launches and campaigns.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Educated customers on promotions, loyalty programs, and financing options available.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Sales Consultant
Divine plastic surgery
Miami Lakes, FL
04.2023 - 07.2023
- Very knowledgeable about Cosmetic procedures ( how the procedure is performed and how the incisions are made)
- Knowledgeable about patient pre-ops and post ops. Recovery time and stay estimate after procedure if out of town.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payments for cosmetic procedures.
- Helped customers by creating their profiles , making deposits, updating information and carry out range of routine actions.
- Answered incoming calls and emails, providing frontline customer support or assistance with cosmetic procedures and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Call Center Representative
Chewy.com
Miami, FL
01.2022 - 03.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Retail Sales Associate
Verizon Wireless
Miami Beach, FL
02.2019 - 12.2021
- Processed payments and maintained accurate drawers to meet financial targets.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Generated brand awareness and positive product impressions to increase sales.
- Provided every customer with professional and polite support for sales and service needs.
- Worked with off-site locations to find desired items for customers.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Education
Licensed - Real Estate
Gold Coast Schools
Miami, FL11.2022
High School Diploma -
Imater Preparatory Academy High School
Hialeah, FL05.2018
Skills
- Inventory management
- Teamwork
- Money handling
- Fluent in english and spanish
- Retail sales
- Assessed customer product needs and interests in order to best recommend suitable items
- Cash register operation
- POS system operation
- Very Detail-oriented
- Strong communication skills
- Perfect attendance record
- Organized
- Reliable and dependable
- Flexible schedule
- Cheerful and energetic
- Excellent multi-tasker
Timeline
Sales/Social Media Content Creator
Dolls Plastic Surgery
07.2023 - 08.2025
Sales Consultant
Divine plastic surgery
04.2023 - 07.2023
Customer Service Call Center Representative
Chewy.com
01.2022 - 03.2023
Retail Sales Associate
Verizon Wireless
02.2019 - 12.2021
Licensed - Real Estate
Gold Coast Schools
High School Diploma -
Imater Preparatory Academy High School