Yididiya Asifaw
Alexandria,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Nib International bank
Addis ababa, Ethiopia
05.2023 - 02.2024
- Assisted customers with account inquiries and transaction processing at Nib International Bank.
- Resolved customer complaints promptly, ensuring satisfaction and service excellence.
- Educated clients on banking products and services to enhance their financial knowledge.
- Maintained accurate records of customer interactions and transactions for future reference.
- Collaborated with team members to improve service delivery and operational efficiency.
- Processed loan applications by gathering required documentation from clients effectively.
- Communicated policy changes to customers, ensuring understanding of new procedures.
- Handled cash transactions accurately while adhering to security protocols at the bank.
Ethiopian Airlines ticket office
Ethiopian Airlines
Addis ababa, Ethiopia
08.2021 - 04.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Marketing Management
Admas University
Kombolcha, Ethiopia12-2021
Bachelor of Science - B.A Marketing Management
Wello University
Kombolcha08-2021
Skills
- Customer service
- Cash handling
- Account management
- Transaction processing
- Complaint resolution
- Time management
Timeline
Customer Service Representative
Nib International bank
05.2023 - 02.2024
Ethiopian Airlines ticket office
Ethiopian Airlines
08.2021 - 04.2023
Bachelor of Arts - Marketing Management
Admas University
Bachelor of Science - B.A Marketing Management
Wello University
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