Yiesha Hopgood
She/Her
Milwaukee,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills within healthcare.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Telecommunications Operator
Aurora Sinai Medical Center
Milwaukee, WI
12.2019 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Worked closely with network administrators and server engineers to deliver quality service.
- Maintained up-to-date knowledge of emergency call procedures.
- Connected callers with appropriate professional, department or business.
- Operated digital paging system to notify recipients of incoming calls.
- Monitor and assess incoming calls to insure adequate service.
Peer Tutor
Marquette University Student Support Services
Milwaukee, WI
06.2017 - 12.2019
- Assisted other students with homework and provided supplementary instruction.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Worked in peer-to-peer sessions.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Assisted learning in Modern Elementary Statistics and General Chemistry.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Chemistry Teaching Assistant
Marquette University
Milwaukee, WI
01.2018 - 05.2018
- Copied, organized and distributed classroom materials.
- Relieved scheduling burden from professors and expanded teaching abilities by leading undergraduate classes.
- Checked assignments, proctored tests and provided grades according to university standards.
- Supported advanced field research by assisting with experimental design, execution and results tracking.
Education
Bachelor of Science - Biomedical Sciences
Marquette University
Milwaukee, WI 08.2016 - 10.2021
Skills
Switchboard management
Professional communication
Attention to Detail
MS Office
Good Telephone Etiquette
Analytical and Critical Thinking
Timeline
Telecommunications Operator
Aurora Sinai Medical Center
12.2019 - Current
Chemistry Teaching Assistant
Marquette University
01.2018 - 05.2018
Peer Tutor
Marquette University Student Support Services
06.2017 - 12.2019
Bachelor of Science - Biomedical Sciences
Marquette University
08.2016 - 10.2021