YI FUNG CHAN
Calagry,AB
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Mega Box. Skilled in problem-solving and adaptability, adept at managing high-stress situations and resolving customer complaints with empathy. Demonstrated ability in active listening, contributing to increased loyalty and repeat business.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Mega Box
09.2016 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative (Part Time)
Mega Box
09.2011 - 08.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Assistant (Part Time)
7-eleven Stores
07.2009 - 08.2011
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Bachelor of Science - Bachelor of Science in Sport Business Management
Sheffield Hallam University
Hong Kong07-2016
Ph.D. - Higher Diploma in Sports Management And Training S
Hong Kong Institute of Vocational Education
Hong Kong07-2014
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
Languages
English
Limited Working
mandarin
Full Professional
cantonese
Native or Bilingual
Timeline
Customer Service Representative
Mega Box
09.2016 - 12.2024
Customer Service Representative (Part Time)
Mega Box
09.2011 - 08.2014
Sales Assistant (Part Time)
7-eleven Stores
07.2009 - 08.2011
Bachelor of Science - Bachelor of Science in Sport Business Management
Sheffield Hallam University
Ph.D. - Higher Diploma in Sports Management And Training S
Hong Kong Institute of Vocational Education
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