Yilena Roque
Florida,USA
Summary
Retail Associate with over 6 years of experience in customer service and retail operations, adept at solving problems and enhancing customer experiences. Demonstrated ability to manage front desk operations and support appraisal tasks, ensuring high levels of customer satisfaction and operational efficiency. Skilled in team collaboration, time management, and maintaining meticulous attention to detail, ready to bring a positive impact to retail environments.
Overview
7
7
years of professional experience
Work History
Host
Fords Garage
01.2025 - Current
Concierge
Isla Bella Beach Resort
05.2024 - 07.2025
- Assisted guests with special needs or requests.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Assistant
02.2020 - 05.2024
- Supported in executing appraisal tasks
- Addressed valuation challenges
Front Desk Associate
Rainbow Bend Resort
03.2020 - 08.2023
- Managed front desk operations at a busy resort
- Handled guest check-ins and check-outs efficiently
- Resolved guest issues with a collaborative approach
- Maintained a high level of customer service
Customer Associate
Walgreens
02.2018 - 02.2020
- Enthusiastically engaged with customers, contributing to a positive store environment
- Applied detail-focused skills in maintaining store cleanliness and organization
Education
Bachelors - Finance
Florida Gulf Coast University
Fort Myers, FLSkills
- Problem Solving
- Customer Service
- Team Collaboration
- Time Management
- Communication Skills
- Retail Operations
- Sales Support
- Customer Experience
Personal Information
Title: Retail Associate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Fords Garage
01.2025 - Current
Concierge
Isla Bella Beach Resort
05.2024 - 07.2025
Front Desk Associate
Rainbow Bend Resort
03.2020 - 08.2023
Assistant
02.2020 - 05.2024
Customer Associate
Walgreens
02.2018 - 02.2020
Bachelors - Finance
Florida Gulf Coast University
Similar Profiles
Hudson DanielHudson Daniel
Busser at Fords GarageBusser at Fords Garage
MARTI MYERMARTI MYER
Training/Bar Manager at Fords GarageTraining/Bar Manager at Fords Garage
Lindsey TassinLindsey Tassin
Server at Fords GarageServer at Fords Garage
Paul MattasPaul Mattas
N America Manager at Talisker Bay Intern'l - Likit BrandN America Manager at Talisker Bay Intern'l - Likit Brand
Togay AaronTogay Aaron
SDET Level II at DERIVCOSDET Level II at DERIVCO