Yilennis Rodriguez
Deland,FL
Summary
Dynamic professional with a proven track record in document verification and enhancing customer experiences, notably at Dynabliss-Oakland, CA. Skilled in notarial acts and fostering positive client relationships, demonstrated through effective dispute resolution and meticulous recordkeeping. Achieved significant improvements in client satisfaction and operational efficiency. Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations. Inspiring Professor brings advanced teaching skills and department leadership experience. Goal-oriented to advance department, improve teaching and modernize courses. Extensive background in research and university fundraising.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Notary Public
Self Employed Services
Florida City, FL
02.2024 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
Server
Chicas Cuban Cafe
DeLand, FL
09.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
La Hacienda Mexican Grill
Florida City, FL
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
Bravo Supermarket
Orange City, FL
01.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Translator and Interpreter
Dynabliss-Oakland, CA
California City, CA
09.2021 - 12.2022
- Translated documents from Spanish to english and French.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
University Professor
University of Holguin
Cuba
09.2020 - 12.2022
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Enhanced student comprehension by incorporating real-world examples and case studies into lectures.
- Supervised graduate students in their research projects, providing guidance and mentorship for successful completion of thesis work.
- Developed new course offerings based on emerging trends in academia or industry demands.
- Evaluated curriculum effectiveness by analyzing student feedback and making necessary adjustments for continuous improvement.
- Organized guest speaker events to expose students to industry professionals and foster networking opportunities.
- Championed diversity initiatives within the department, working towards creating an inclusive learning environment for all students.
- Led workshops on effective teaching techniques for other educators, sharing best practices and fostering professional development among colleagues.
- Published articles in Group II recognized magazines.
- Translated articles, books and a manifesto in collaboration with professors from Canada, France and the States.
- Developed a Research Thesis for the sophomore year of the English Major at the University.
- Worked in several projects with international schools and Groups like Civitas, GENESEO, among others.
French Tutor
University of Holguin
Cuba
09.2021 - 08.2022
- Facilitated small groups of French students to improve conversational skills.
- Incorporated authentic French materials, such as articles, videos, and songs, to provide cultural context and stimulate interest.
- Maintained impeccable records of tutoring appointments and student progress.
- Assisted with French homework by practicing assigned exercises and checking translation work.
Tour Guide
Gaviotatours
Cuba
01.2018 - 03.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
No Degree - Sign Language Interpretation
Sign Language Course
Cuba10.2022
Bachelor of Arts - Language Interpretation,Translation And Literature
UNiversity of Holguin
Holguin, Cuba07.2020
No Degree - Portuguese
University of Holguin
Cuba03.2018
Skills
- Notarial Acts
- Mobile notary services
- Documentation abilities
- Document Review
- Recordkeeping skills
- Document Verification
- Identity Confirmation
- Mentoring abilities
- Expertise in subject matter
- Interdisciplinary Knowledge
- Critical Thinking
- Classroom Management
- Research Writing
- Lesson Planning
- Fluent Bilingualism
- Effective Communication Techniques
- Written Translation
- Excellent Listening Abilities
Certification
- CNP - Certified Notary Public
- Licensed Professor - 2020-2023
Languages
English
Full Professional
French
Limited Working
Portuguese
Elementary
Dutch
Elementary
Spanish
Native or Bilingual
Timeline
Notary Public
Self Employed Services
02.2024 - Current
Server
Chicas Cuban Cafe
09.2023 - Current
Server
La Hacienda Mexican Grill
02.2023 - Current
Customer Service Representative
Bravo Supermarket
01.2023 - 07.2023
Translator and Interpreter
Dynabliss-Oakland, CA
09.2021 - 12.2022
French Tutor
University of Holguin
09.2021 - 08.2022
University Professor
University of Holguin
09.2020 - 12.2022
Tour Guide
Gaviotatours
01.2018 - 03.2020
No Degree - Sign Language Interpretation
Sign Language Course
Bachelor of Arts - Language Interpretation,Translation And Literature
UNiversity of Holguin
No Degree - Portuguese
University of Holguin