YILENNY CASTILLO ACOSTA
Philadelphia,PA
Summary
Entry-level medical assistant student with hands-on experience in transportation and customer service, transitioning into healthcare. Skilled in patient interaction, safety-focused environments, and structured procedure adherence. Strong communication, reliability, and attention to detail while completing medical assistant training.
Overview
9
9
years of professional experience
Work History
Operator/Paratransit
Total Transit Transportation (Septa CCT)
Philadelphia, PA
2025.04 - Current
- Operated SEPTA CCT paratransit vehicles following scheduled routes and dispatch instructions.
- Assisted passengers with boarding, seating, and exit support using safe procedures.
- Secured wheelchairs and mobility devices according to transit safety standards.
Operator/Paratransit
Heart to Hart transportation (Septa CCT)
Philadelphia, PA
2024.08 - 2025.04
- Operated SEPTA CCT paratransit vehicles across assigned transportation routes.
- Assisted passengers with boarding, securement, and safe vehicle exits.
- Followed dispatch instructions and coordinated daily pickup schedules.
Delivery Driver
Amazon logistics DPH8
Philadelphia, PA
2023.06 - 2024.08
- Inspected vehicle, tires, and cargo before departing for daily deliveries.
- Loaded delivery bags and parcels safely into van compartments for route organization.
Greenlight Expert (Representative)
Uber Philadelphia Greenlight Hub
Philadelphia, PA
2021.12 - 2023.06
- Enhanced customer engagement by fostering quality interactions.
- Assisted customers with complaints and questions, providing information on products and services.
Residential Counselor
SPIN A life of possibilities
Philadelphia, PA
2020.12 - 2021.07
- Delivered personalized care and support to adults with intellectual, developmental, and autism disabilities, fostering their independence and enhancing their quality of life.
Residential Counselor
Wood Services
Langhorne, Pennsylvania
2019.03 - 2020.12
- Supported adults with disabilities in daily living routines at community residences.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Bakery Clerk/Head Cashier
Market Bakery
Philadelphia, Pennsylvania
2017.07 - 2019.05
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
Education
NHA Certified Clinical Medical Assistant - Clinical Patient Care
Pennco Tech
PA2026-11
HighSchoolDiploma -
Mariana Bracetti Academy
Philadelphia, PA2016-01
Skills
- Safety compliance
- Troubleshooting
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Effective communication
- Customer engagement
- Patient care
- Data entry
LANGUAGES
Spanish, Native or Bilingual
Timeline
Operator/Paratransit
Total Transit Transportation (Septa CCT)
2025.04 - Current
Operator/Paratransit
Heart to Hart transportation (Septa CCT)
2024.08 - 2025.04
Delivery Driver
Amazon logistics DPH8
2023.06 - 2024.08
Greenlight Expert (Representative)
Uber Philadelphia Greenlight Hub
2021.12 - 2023.06
Residential Counselor
SPIN A life of possibilities
2020.12 - 2021.07
Residential Counselor
Wood Services
2019.03 - 2020.12
Bakery Clerk/Head Cashier
Market Bakery
2017.07 - 2019.05
NHA Certified Clinical Medical Assistant - Clinical Patient Care
Pennco Tech
HighSchoolDiploma -
Mariana Bracetti Academy