YILIHANNY SANCHEZ
Ridgewood,NY
Summary
Recent College graduate, looking for a full time position. I am goal oriented, responsible, organized, communicative, and passionate individual who offer a pro-active approach, and I am very hands on. I'm adaptable to change and always eager to learn and jump in when help is needed. Seeking an opportunity as a Manufacturing Associate to contribute to Harry Winston's process improvements.
Overview
7
7
years of professional experience
Work History
Store Manager
Catania Bakery
01.2020 - Current
- In charge of ordering all baking supplies.
- Negotiate pricing with vendors.
- Monthly reconciliation and inventory.
- Order supplies as needed.
- Take in customer orders and ensure timely delivery of baked goods.
- Trouble shoot any customer issues.
- Reconcile all cash purchases against receipts.
- Manage schedule for cashier and helpers.
- File invoices.
- Take in customer orders and process deposits for orders.
- Work out delivery schedules if customer request deliveries.
- Ensure bakery is operating under NYC code. Which include equipment cleaning, proper refrigeration of baking supplies that have spoilage.
- Manage store opening and closing procedures.
- Manage store employees successfully in fast paced environment through proactive communication and positive feedback.
Assistant Manager
Angela's Unisex Salon
01.2019 - Current
- Supervise day to day operations to meet performance, quality and service expectations.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete regular inventory counts to verify stock levels, and forecast future needs.
- Offer hands on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
- Explain to customer th different treatments available along with cost.
Customer service
Catania Bakery
01.2018 - 01.2020
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up to date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Assistant Teacher
Summer Youth Employment Program
06.2016 - 08.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on task with proactive behavior modification and positive reinforcement strategies.
- Provided one on one and group based learning support focused on student progress.
- Supervised recess, lunch and daily student intake and dismissal.
Education
Bachelor of Fine Arts - Design BFA
Queens College
Queens, NY06.2023
Associate Degree - Science, Fine Arts AS
LaGuardia Community College
Long Island City, NY12.2019
High School Diploma -
Manhattan Academy For Arts And Language
New York, NY06.2017
Skills
- Project Coordination
- Adobe Creative Suite
- Account Management
- Microsoft Suite
- Spreadsheet Tracking
- Production Management
- Logo Design
- Excel
- Milanote
- Figma
- Zoom
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Catania Bakery
01.2020 - Current
Assistant Manager
Angela's Unisex Salon
01.2019 - Current
Customer service
Catania Bakery
01.2018 - 01.2020
Assistant Teacher
Summer Youth Employment Program
06.2016 - 08.2016
Bachelor of Fine Arts - Design BFA
Queens College
Associate Degree - Science, Fine Arts AS
LaGuardia Community College
High School Diploma -
Manhattan Academy For Arts And Language
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