Yilivett Garcia
New York,USA
Summary
Compassionate and service-driven bilingual professional with a strong background in supporting diverse communities through shelter, healthcare, and public service roles. Known for excellent communication, conflict resolution, and organizational skills. Excels in building trust with clients and improving access to services in both English and Spanish.
Overview
5
5
years of professional experience
Work History
HIV Patient Navigator / Sexual health coordinator
Bedford Stuyvesant Family Health Center
Brooklyn, New York
04.2026 - Current
- Serve as a primary point of contact for HIV patients, guiding them through the healthcare system and ensuring they access the services they need.
- Assist patients in understanding their diagnosis, treatment options, and care plans, and help them make informed decisions.
- Coordinate appointments, follow-ups, and referrals for patients, ensuring timely access to care and services.
- Provide support for patients in overcoming barriers to care, including transportation, insurance issues, and language barriers.
- Conduct outreach to identify and engage underserved and out-of-care individuals, especially PLWH, and connect them to healthcare services.
- Assist patients in enrolling in insurance programs and other financial assistance programs to help cover the costs of their care.
- Maintain detailed records of patient interactions, care plans, and progress, ensuring accurate data collection and reporting.
- Medication adherence
Testing Counselor
Cure Staffing/ DOHMH
New York, NY
08.2025 - 12.2025
- Explain study procedures, requirements, and participant rights.
- Obtain informed consent while maintaining confidentiality.
- Conduct HIV/STI testing according to approved study protocols.
- Provide pre- and post-test counseling and prevention education.
- Collect and accurately document participant data and test results.
- Maintain secure and confidential research records.
- Follow study protocols, HIPAA requirements, and ethical research standards.
- Communicate with participants throughout the study and answer questions.
- Provide referrals to healthcare, HIV prevention, treatment, and support services.
Property Management Office Assistant
Lemle & Wolff
New York, NY
06.2025 - 08.2025
- Greeted tenants, visitors, vendors, and contractors in a professional and welcoming manner
- Scheduled and coordinated maintenance requests, inspections, and unit showings
- Managed tenant records, lease files, and property documentation
- Processed rent payments and assisted residents with payment systems
- Supported move-in and move-out procedures, including keys and inspections
- Handled resident inquiries and escalated complex issues to property management
- Maintained organized mail, packages, and office communications
Front Desk Administrator
The TemPositions Group of Companies
New York, NY
05.2025 - 07.2025
- Served as the first point of contact for students, parents, staff, and visitors
- Managed phone calls, inquiries, and communications in a professional and timely manner
- Maintained student attendance records, enrollment files, and other documentation
- Coordinated late arrivals, early dismissals, and absence tracking
- Enforced school safety protocols, including visitor sign-in and ID verification
- Supported administrative staff with clerical and organizational tasks
School Administrative Support
PAVE Academy Charter School
Brooklyn
04.2025 - 06.2025
- Served as a primary point of contact for students, parents, staff, and visitors, maintaining a professional and welcoming front office environment
- Managed high-volume incoming calls, emails, and in-person inquiries, routing concerns appropriately
- Maintained accurate student attendance records, including absences, late arrivals, and early dismissals
- Managed and updated student documentation, including enrollment files, emergency contacts, and transportation records
- Coordinated student bus pick-up and drop-off schedules, ensuring timely communication with transportation providers and families
- Assisted with daily operational needs of the school, supporting administrative staff and ensuring compliance with school policies
- Supported school safety procedures, including visitor check-ins and documentation control
Patient Outreach Bilingual CCR
DocGo Ambulnz
New York, NY
09.2024 - 01.2025
- Conduct HIV and syphilis pre- and post-test counseling in a culturally sensitive and trauma-informed manner
- Delivered test results with clarity and compassion, effectively addressing participant concerns and enhancing their understanding of health outcomes.
- Coordinated referrals and linkages to medical care, ensuring participants received comprehensive support and resources for their health needs.
- Maintained strict confidentiality and compliance with public health standards, ensuring ethical practices in all counseling sessions.
- Delivered compassionate counseling on HIV and syphilis testing, fostering a trusting environment for participants to discuss sensitive health issues.
- Educated participants on prevention strategies, leading to marked gains in awareness and proactive health management within the community.
- Coordinated comprehensive referrals to medical services, ensuring seamless access to care and resources for over 100 participants.
Site Supervisor
R & R Universal Solutions
Brooklyn, NY
04.2024 - 11.2024
- Led daily site operations for a 24/7 Humanitarian Emergency Respite Center in coordination with NYC Health + Hospitals and city agencies
- Served as the primary on-site liaison, addressing operational issues and escalating risks to ensure continuity of services
- Supervised non-clinical staff, including scheduling, coverage coordination, and day-to-day oversight
- Managed inventory of critical supplies and supported safe, compliant site operations
- Monitored site activity to identify operational gaps and implement timely corrective actions
- Maintained accurate documentation and supported adherence to safety and operational protocols
- Track and handle meal rosters, daily room inspections, facility logbook, incident submission, etc.
- Assisted the Facility Manager in preparing and executing fire drills
- Developed and implemented programs and initiatives to promote a positive living and learning environment for residents
- Conduct regular check-ins with residents to provide support and address any concerns or issues they may have
- Addressed and resolved conflicts or issues between residents, promoting a harmonious and peaceful living environment
- Coordinated with local community organizations and resources to provide residents additional support and opportunities, such as career development workshops or volunteer opportunities.
Resident Advisor, DHS Asylum Project
The TemPositions Group of Companies
New York, NY
03.2023 - 02.2024
- Delivered trauma-informed, culturally responsive support to a population of 200+ asylum seekers, conducting regular wellness check-ins, de-escalation, and crisis intervention in a high-acuity shelter environment
- Conduct client intakes, needs assessments, and ongoing check-ins to identify barriers, develop service plans, and support client stability and progress
- Coordinate referrals and follow-up with healthcare providers, housing resources, and community agencies while maintaining accurate, confidential documentation
Case manager/ Shelter Worker
Favorite Healthcare Staffing
New York, NY
11.2022 - 02.2023
Bilingual Call Center Representative
Maximus
New York, NY
08.2022 - 01.2023
- Conducted regular quality assurance checks on call center interactions to ensure adherence to company standards and provided feedback for improvement
- Developed and maintained a strong understanding of the company's products and services to provide accurate and helpful information to callers
- Translated calls and assisted non-English-speaking callers to improve customer satisfaction and ensure effective communication.
- Implemented a streamlined call routing system, reducing wait times and increasing first-call resolution rates, leading to noticeable gains in customer satisfaction.
Hotel Front Desk
The Row Hotel
New York, NY
01.2022 - 06.2022
- Directed guest check-ins and reservations at The Row, ensuring first-rate customer service
- Swiftly addressed guest issues, elevating satisfaction rates
- Orchestrated front desk operations, improving efficiency
- Fostered cross-departmental collaboration, enhancing guest experience.
Education
Associate of Science - Business Administration
LaGuardia Community College
LONG ISLAND CITY, NYHigh School Diploma - Bilingual: English and Spanish
Edward A. Reynolds West High School
NEW YORK, NYCuny Bronx Community College
THE BRONXSkills
- Bilingual communication
- Crisis intervention
- Program coordination
- Data management
- Team collaboration
- Client counseling
- Intake interviewing
- Site safety
- Cultural sensitivity
- Resource allocation
- Organizational development
- Advocacy skills
Timeline
HIV Patient Navigator / Sexual health coordinator
Bedford Stuyvesant Family Health Center
04.2026 - Current
Testing Counselor
Cure Staffing/ DOHMH
08.2025 - 12.2025
Property Management Office Assistant
Lemle & Wolff
06.2025 - 08.2025
Front Desk Administrator
The TemPositions Group of Companies
05.2025 - 07.2025
School Administrative Support
PAVE Academy Charter School
04.2025 - 06.2025
Patient Outreach Bilingual CCR
DocGo Ambulnz
09.2024 - 01.2025
Site Supervisor
R & R Universal Solutions
04.2024 - 11.2024
Resident Advisor, DHS Asylum Project
The TemPositions Group of Companies
03.2023 - 02.2024
Case manager/ Shelter Worker
Favorite Healthcare Staffing
11.2022 - 02.2023
Bilingual Call Center Representative
Maximus
08.2022 - 01.2023
Hotel Front Desk
The Row Hotel
01.2022 - 06.2022
Associate of Science - Business Administration
LaGuardia Community College
High School Diploma - Bilingual: English and Spanish
Edward A. Reynolds West High School
Cuny Bronx Community College