Yina Lina
The Bronx,NY
Summary
Highly motivated Customer Service Representative with 5 years of experience in delivering service excellence. Skilled in conflict resolution and problem-solving, resulting in a 95% customer satisfaction rate. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aura Automotive
01.2023 - 11.2025
- Engaged customers to understand needs and recommend appropriate Aura solutions.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained product knowledge to effectively address customer inquiries and concerns.
- Handled high-volume inbound and outbound customer calls efficiently.
- Managed over 100 incoming calls, emails and faxes per day from customers.
Sales Associate
Macy's
06.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management by restocking shelves and organizing displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Restaurant Team Member
Fish & Flash Sea Food Restaurant
01.2022 - 08.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment efficiently to prepare and serve menu items promptly.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
Home Health Aide
Regency Healthcare
05.2020 - 06.2022
- Provided compassionate care and assistance with daily living activities for diverse patient populations.
- Administered medications and monitored patient vitals to ensure optimal health outcomes.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
Education
GED -
Hostos Community College
Bronx, NYBachelor of Tourism Management -
The City Of Liverpool College
United Kingdom Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Communication
- Active listening
- Computer skills
- Phone etiquette skills
Certification
- Life Insurance licensed Agent
- Home Health Aide Certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Aura Automotive
01.2023 - 11.2025
Sales Associate
Macy's
06.2022 - 01.2023
Restaurant Team Member
Fish & Flash Sea Food Restaurant
01.2022 - 08.2022
Home Health Aide
Regency Healthcare
05.2020 - 06.2022
GED -
Hostos Community College
Bachelor of Tourism Management -
The City Of Liverpool College