Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

YINET HERNANDEZ

Orlando,FL

Summary

Adept Supervisor with a proven track record at HANZEN SERVICE, LLC., where I led a team of 15, enhancing productivity through effective conflict resolution and process improvement. Excelled in customer satisfaction and employee motivation, backed by strong project planning and software skills. Achievements include significantly boosting team performance, underpinned by meticulous attention to detail and adept task delegation.

Overview

3
3
years of professional experience

Work History

Supervisor

HANZEN SERVICE, LLC.
Orlando, FL
11.2021 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Developed strategies to improve team performance and productivity.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Trained new employees on company policies, job duties, and performance expectations.

Education

High School Diploma -

U.E Diego De Lozada
VENEZUELA - VALENCIA
09-1997

Skills

  • Conflict resolution
  • Process improvement
  • Employee motivation
  • Customer service
  • Project planning
  • [Software] experience
  • Attention to detail
  • Task delegation

Languages

Spanish
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Supervisor

HANZEN SERVICE, LLC.
11.2021 - Current

High School Diploma -

U.E Diego De Lozada

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YINET HERNANDEZ