Yingni WANG
王樱霓 Guangzhou,China
Summary
Strategic guest coordinator with progressive experience in hospitality sector. Well-versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Coordinator
Commodore Perry Estate -Auberge Resorts Collection
Austin , TX
2023.03 - Current
- Implementing a VIP recognition program, such as dedicated staff greetings, and personalized welcome amenities tailored to guests' preferences.
- Fostering clear communication and collaboration between all relevant departments.
- Coordinated efforts between customers, vendors, and other stakeholders to ensure timely resolution of complaints.
- Monitored media outlets for relevant news stories about the company with the marketing team.
- Maintained professionality and efficiency while working closely with leadership.
- Coordinated travel arrangements for notable guests attending conferences or meetings.
Human Resources Assistant
Chinese Union
Santa Cruz , CA
2019.09 - 2021.06
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Developed and maintained training materials and benefits packets for new hires.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Reviewed resumes submitted by applicants for open positions.
- Assisted with planning, organizing and coordinating company events.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Education
High School Diploma -
Sacramento Waldorf High School
Sacramento, California, USA06.2017
Bachelor of Arts - Psychology
University of California- Santa Cruz
Santa Cruz, California, USA06.2021
Master of Science - Global Hospitality Business
École Hôtelière De Lausanne
Lausanne, Switzerland12.2022
Skills
- Fluent in Mandarin, English
- French (A1)
- Microsoft Excel, Solver, DEA, Pivot table.
- Tableau Software
Affiliations
Receptionist / Houston, TX
- Greeting and helping with recruiters check-in for the annual career fair at the University of Houston.
- Assisting with the company representatives throughout the career fair, which included 60 different hospitality companies including Marriott, Intercontinental, Hanover, etc.
Event Assistant / Houston, TX
- Helping with selling about 300 raffle tickets and wrist bands to table guests at the Hospitality on Parade annual event in Marriott Marquis, Houston.
- Packing and delivering the wines and awards from the silent auction to the guests.
Certification
- Hotel Financial Statements Analysis, École hôtelière de Lausanne - 2022
- Certification in Hotel Industry Analytics (CHIA), American Hotel & Lodging Association - 2021
- Certification in Advanced Hospitality and Tourism Analytics, STR share center, 2021
- Certificate of completion -HVS Bootcamp w/Steve Rushmore, 2022
Timeline
Guest Coordinator
Commodore Perry Estate -Auberge Resorts Collection
2023.03 - Current
Human Resources Assistant
Chinese Union
2019.09 - 2021.06
High School Diploma -
Sacramento Waldorf High School
Bachelor of Arts - Psychology
University of California- Santa Cruz
Master of Science - Global Hospitality Business
École Hôtelière De Lausanne
- Hotel Financial Statements Analysis, École hôtelière de Lausanne - 2022
- Certification in Hotel Industry Analytics (CHIA), American Hotel & Lodging Association - 2021
- Certification in Advanced Hospitality and Tourism Analytics, STR share center, 2021
- Certificate of completion -HVS Bootcamp w/Steve Rushmore, 2022
Similar Profiles
Kaymani LoveKaymani Love
Receptionist at Odyssey Resorts - A Collection Of Minnesota's Finest ResortsReceptionist at Odyssey Resorts - A Collection Of Minnesota's Finest Resorts
Jayani SawbhagyaJayani Sawbhagya
Assistant Manager E-Commerce and Marketing at Thema Collection (Hotels and Resorts)Assistant Manager E-Commerce and Marketing at Thema Collection (Hotels and Resorts)
Luke OliverLuke Oliver
Food and Beverage Manager at Opal Collection Resorts and SpasFood and Beverage Manager at Opal Collection Resorts and Spas