Yiraikis Cogley
San Antonio,TX
Summary
Driven and goal-oriented professional with extensive experience in risk management and data entry proficiency, demonstrated at Wells Fargo and other leading financial institutions. Excelled in resolving complex customer issues, enhancing team performance, and implementing effective fraud prevention strategies. Skilled in mentoring and coaching, with a proven track record of achieving significant improvements in quality assurance and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Account Resolution Specialist III
Wells Fargo
San Antonio, TX
05.2023 - Current
- Assist with team meetings and huddles
- Resolve Complaints
- Provide Quotes and review Foreclosure status
- Escalation Specialist
- Assist team chat with risk information and Procedures
- Provide daily information emails on risk and company policy.
- Problem solved Deceased Accounts
- Equity Accounts
- Handled Bankruptcy Accounts
- Trained team members after a special project
- Collection Accounts
- Organized Events
- Remediation Accounts problem solving
- Chat trained to resolve customer inquiries and complaints through Nuance
- Strong communication skills and problem solving through phone and chat.
Bilingual Associate Resolution Specialist II
Wells Fargo
San Antonio, TX
01.2021 - 05.2023
- Resolve Billing inquiries
- Problem solving customer complaints
- Provide payoff quotes
- Analyze foreclosure status
- Collections
- Deceased Accounts
- Equity loans
- Handled Bankruptcy inquiries
- Remediation problem solving
- Organized Events
Certified Medical Assistant
Wellmed Medical Group
San Antonio, TX
02.2020 - 01.2021
- Patient Care
- Phlebotomists
- EKG’s
- Pain Management
- Urgent Care Clinic
Bilingual Sr Specialist
Chase
San Antonio, TX
11.2017 - 02.2020
- Credit Card Fraud
- Claims
- Credit Card Payments
- Coaching
- Problem Solving
- Mentorship program
- Escalation Specialist
- Organize team meetings
- Quality
Bilingual Fraud Team Lead
Citibank
San Antonio, TX
06.2015 - 10.2017
- Assist Supervisor with daily coaching
- Organized Team Meetings
- Credit card Fraud
- File Claims
- Quality Assurance
- Problem solving
- Trained Escalation specialist
- Mentorship program
Education
High School Diploma - undefined
Lincoln Academy
Houston, TX2010
Skills
- Goal-oriented mindset
- Data entry proficiency
- Research abilities
- Goals and performance
- Risk Management
Certification
CERTIFIED MEDICAL ASSISTANT
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Account Resolution Specialist III
Wells Fargo
05.2023 - Current
Bilingual Associate Resolution Specialist II
Wells Fargo
01.2021 - 05.2023
Certified Medical Assistant
Wellmed Medical Group
02.2020 - 01.2021
Bilingual Sr Specialist
Chase
11.2017 - 02.2020
Bilingual Fraud Team Lead
Citibank
06.2015 - 10.2017
High School Diploma - undefined
Lincoln Academy