ShaQuita Posley
HOUSTON,TX
Summary
Dynamic professional with a proven track record at Harley-Davidson Motor Company, excelling in customer relations and Microsoft Excel. Expert in streamlining event coordination and enhancing client satisfaction through effective conflict resolution and staff training. Achieved significant improvements in operational efficiency and customer support, demonstrating a goal-oriented mindset and a flair for problem-solving.
Overview
12
12
years of professional experience
Work History
Account Credit Resolution Representative III
Medical College of Wisconsin
05.2018 - 02.2022
- Audit and verify incorrect payment allocation, duplicate payment of service, and payments made to MCW in error. Re-allocate, correct, or refund upon completion of audit.
- Apply all CPS refund policies, governmental guidelines, and MCW contractual agreements to determine appropriate action in each situation.
- Analyze and audit all incoming charge correction requests to determine appropriate action. Identify coding issues (CPT-4 and ICD-10) and use of modifiers during the auditing process prior to processing the correction.
- Audit the accuracy of a money move or miscellaneous write-off requests to ensure that the correct level of authorization was provided.
- Audit and verify invoices containing credits take the appropriate action to resolve the credit issue. Proceed with the appropriate money move to the correct invoice or refund if billed in error, adhering to CPS refund guidelines, contracts, and government regulations.
- Verify team projects for accuracy and follow the processing instructions received from the management to affect the most efficient method to complete the project by the required completion date.
- Projects could include charge corrections, payment allocations, or refunds due to erroneous billing while adhering to all guidelines and regulations.
- Provide assistance to the accounting team and the Posting team as required.
- Review and resolve provider level adjustments. (PLB's)
- Provide training and support for Rep I's, II's. and at times III's.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Event and Program Coordinator
Harley-Davidson Motor Company
01.2010 - 04.2018
- Responsible for coordinating events and programs, ensuring smooth operation
- Manage Davidson Park calendar to ensure, rentals, events, programming and park maintenance do not conflict
- Track all rental requests
- Serve as the main point of contact for clients and vendors, supporting the planning of their event, updating them on progress and addressing any concerns
- Establish and maintain strong relationships with clients and vendors,
- Help support HDF owned community events at Davidson Park
- Provide regular updates and coordinate with internal teams (Marketing, Facilities, Security, etc.) and external vendors to ensure seamless event execution and alignment on event goals
- Coordinate delivery and setup of supplies and equipment before the event
- Serve as the on-site point of contact during events at Davidson Park, coordinating and supporting setup and breakdown to ensure a seamless event from start to finish
- Prepare post-event reports and gather feedback from clients or attendees
- Support HDF and STEAM programming efforts in other areas as needed
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Education
Associate of Applied Science - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI05-2011
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Staff training
- Records management
- Computer proficiency
- Payment processing
- Microsoft Excel
- Conflict resolution
Timeline
Account Credit Resolution Representative III
Medical College of Wisconsin
05.2018 - 02.2022
Event and Program Coordinator
Harley-Davidson Motor Company
01.2010 - 04.2018
Associate of Applied Science - Business Administration And Management
Milwaukee Area Technical College
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