Yiraliz Vargas Oquendo

This was a job i did in the program in job corps just for experience.

Great and welcomed students and staff into administrative building and i would coordinate with center detector and executive admin to complete daily task.

• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• This was something i had to do to complete my CNA wasn't for long but learned a lot from it.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Provided language translation services for customer service inquiries.
• Communicated with management when customer issues escalated and worked to find resolutions.