Yiscaurys Nova
New York Athletic Club
Bronx,NY
18
years of professional experience
Work History
Member Services Representative
4 Months- As a Member Services Representative I was responsible for creating a positive member experience by providing a superior level of customer service to NY Athletic Club members, prospective members and guests. Basically Greeting members, prospective members and guests, by providing exceptional customer service. Such as answer phone in a friendly manner, assist callers with a variety of questions. Check members into the system, new member sign. Take prospective members on tours. Facilitate needed update to members account, assist in maintaining the neatness and cleanliness of the club.
Kitchen Administrator
1 Year 7 Months- As a kitchen administrator my responsible was daily set up workstations with all needed ingredients and cooking equipment, Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.), Cook food in various utensils or grillers Check food while cooking to stir or turn, Ensure great presentation by dressing dishes before they are served, Keep a sanitized and orderly environment in the kitchen, Ensure all food and other items are stored properly, Monitor stock and place orders when there are shortages
Office Coordinator/Service Coordinator
9 Years 5 Months- Over daily office managing staff of 10 employees, Responsibilities include administrative, billing, personnel Issues, Human resource Policies & Procedures. Payroll and Quality Tax preparation and submission. Completing and submission of all contracts with all insurance companies. Maintains compliance in areas such as OSHA, HIPPA, coding issues updating policies & procedures. Prepares and distributes payroll in addition to Quarterly Payroll tax preparation. Post all charges and payments for insurance companies including transmission of all electronic claims to clearing. Oversees investor and purchase of medical and office supplies. Perform bookkeeping duties, payroll, and staff scheduled and order supplies for the office call WCDOH to inform the status of cases. Answering multiples-line phone calls, taking message and also answering questions. Responsible for NYC Early Intervention Medical Billing via electronically. Perform data entry as well filing and referral paper work. Responsible for distributing new cases to ISC and assist ISC with required paper work. Create, organize and maintain confidential files and records. Provide calendar management and meeting coordinator, including conference room scheduling and any other necessary resources. Serve as an advocate between families and evaluation agencies with WCDOH. Assist parent with any type of information required to meet the needs of their child, such as evaluation agencies, CPSE, and day care.
Medical Office Assistant/ Medical Billing
4 Years 7 Months- This office provides services various office procedures such as, respiratory therapy, Surgical Procedures physical Therapy, I.M Injections, Cardiology Procedures and analysis and Strep Cultures. As an MOA I performed daily office functions such as, insurance Verifications, pre-certifications and referrals. Compile and record medical charts, reports, and correspondence, using typewriter or personal computer. Schedule and confirm patient diagnostic appointments and medical consultations. Perform booking duties, such as credits and collections, preparing and sending financial statements bills, and keeping financial records. Interview patients in order to complete documents, case histories, and forms such as intake and insurance forms. Contact insurance companies in order to verify claims. Work with no fault, lien cases and workers compensation.
Education
High School Diploma
Skills
Customer service
Relationship building
Financial transactions
Customer support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Member Services Representative
New York Athletic Club
03.2017 - 07.2017Read More
Kitchen Administrator
EZ Bocaditos
07.2015 - 02.2017Read More
Office Coordinator/Service Coordinator
Family Hope Living Center, Inc.
12.2004 - 05.2014Read More
Medical Office Assistant/ Medical Billing
E. Chester Medical RD. PC
01.2000 - 08.2004Read More
George Washington University
High School Diploma
Read More