Yisee Lanfranco
Brooklyn,NY
Summary
Manager skilled in customer service and team leadership. Successfully enhanced customer satisfaction and employee productivity through effective decision-making and complex problem-solving. Bilingual with a flair for staff training and development, ensuring high-quality service and a motivated team.
Overview
6
6
years of professional experience
Work History
Manager
A Plus Home Care
Brooklyn,Ny
08.2021 - Current
- Responsible for all areas of operation human resource intake, client caregivers and scheduling
- Conduct interviews assess skill and determined if candidate is suitable for the position.
- On boarding new hires, processing weekly report
- Attendance keeping for all employees, process sick days, vacation, overtime
- Provide the necessary training, information
- Perform write up, managing office functions, including payroll, team management and event planning
- Strong organization skill with ability to multitask effectively
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer services.
- monitoring daily activities and mentoring team members.
- Responsible for office staff calls out and lateness
- Orders and maintains office supplies, forms and equipment.
Coordinator
Parent Care Home Care
Brooklyn, NY
01.2019 - 10.2020
- Caseload of 200 patients
- Coordinated schedules of home health aids with clients.
- Coordinated community resources and support.
- Provided individualized home care for each clients
- Reslove all member and aids concerns and complaints.
- On call
- Report any incident to contact.
- Create weekly report, overtime, open cases, master week
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Payroll
- Bilingual
Timeline
Manager
A Plus Home Care
08.2021 - Current
Coordinator
Parent Care Home Care
01.2019 - 10.2020