Yisel Chills
Miami,FL
Summary
Accomplished Site Manager and Security Officer with a proven track record at Allied Universal Security Services and KBS Services, enhancing customer satisfaction and reducing safety incidents through expert incident reporting and effective communication. Skilled in CCTV surveillance and fostering team collaboration, consistently delivering projects that meet rigorous safety standards. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Site Manager
KBS Services
11.2019 - 03.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Assumed responsibility for personnel deployed to work site.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Maintained records and logs of work performed and materials and equipment used.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Education
High School Diploma -
Pre Universitario Antonio Maceo Grajales
Santiago De Cuba, Cuba06.2000
Skills
Report Writing
Incident Reporting
Security Guard License
General security
CCTV Surveillance
Detail Oriented
CCTV Monitoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Officer
Allied Universal Security Services
03.2024 - Current
Site Manager
KBS Services
11.2019 - 03.2024
High School Diploma -
Pre Universitario Antonio Maceo Grajales
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