Yisel Diaz
Miami,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Dental Lab Technician
Michael Sohl Dds
Stuart, FL
11.2021 - 07.2024
- Maintained records of materials used for each case.
- Provided customer service support over the phone or via email when needed.
- Communicated with dentists regarding patient needs and specifications for dental prostheses.
- Educated patients on anticipated outcomes and treatment side effects.
- Led patients to exam rooms in preparation for and procedures.
Cashier
The Children's Place
Miami, FL
01.2013 - 08.2013
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cashier
Winn Dixie Supermarket
Miami , FL
07.2011 - 01.2013
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Welcomed customers, offering assistance to help find store items.
Education
Associate of Science - Dental Laboratory Technology
Florida National University
Hialeah, FL12-2013
Skills
- Customer Service
- Customer Assistance
- Staff Training
- Decision Making
- Motivated
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dental Lab Technician
Michael Sohl Dds
11.2021 - 07.2024
Cashier
The Children's Place
01.2013 - 08.2013
Cashier
Winn Dixie Supermarket
07.2011 - 01.2013
Associate of Science - Dental Laboratory Technology
Florida National University
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