Yisela Arenas
Brandon
Summary
Dynamic professional with expertise in customer relationship management and account management. Proven ability to enhance customer retention and promote products effectively, leveraging CRM software to track interactions and drive service improvements.
Overview
11
11
years of professional experience
Work History
Scotiabank Colpatria
Cali, Valle
09.2010 - 03.2021
- Contacted customers about potential service upgrades, new services and account changes.
- Managed customer accounts and updated information accurately.
- Utilized CRM software to track customer interactions effectively.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
Education
Some College (No Degree) - Accounting
Universidad Libre
Cali, Colombia11-2020
Systematized Accounting -
Antonio Jose Camacho
Cali, Colombia12-2011
Skills
- Customer relationship management
- Account management
- CRM software utilization
- Customer retention strategies
- Product promotion
- Sales forecasting
- Banking systems
- cash management
Languages
Spanish
Native/ Bilingual
English
Elementary
References
References available upon request.
Timeline
Scotiabank Colpatria
09.2010 - 03.2021
Some College (No Degree) - Accounting
Universidad Libre
Systematized Accounting -
Antonio Jose Camacho