Summary
Overview
Work History
Education
Skills
Certification
Member Id
Languages
Timeline
Generic
Yisell Romero

Yisell Romero

Goodlettsville,US

Summary

Dedicated and detail-oriented medical coder with experience in accurately assigning codes to medical diagnoses and procedures. Proficient in medical coding systems and guidelines, with a strong commitment to maintaining patient confidentiality and ensuring compliance with industry standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience
1
1
Certification

Work History

BANQUET

MARRRIOT
04.2018 - Current
  • Enhanced guest satisfaction by providing exceptional service during banquet events.
  • Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
  • Collaborated with catering team to deliver high-quality food and beverage service for various events.
  • Maintained clean and organized banquet areas, contributing to a positive guest experience.

Customer Service Representative

Walgreens
01.2016 - 04.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

HHA

Home Health Care
01.2015 - 01.2018
  • Provided personalized care and support to patients in their homes, assisting with daily living activities, medication management, and mobility assistance
  • Maintained meticulous and accurate patient records, documenting vital signs, care activities, and changes in patient conditions
  • Collaborated closely with a multidisciplinary healthcare team, including nurses and physicians, to communicate patient updates, ensuring comprehensive and coordinated care
  • Demonstrated a strong understanding of medical terminology and observed a wide range of medical conditions and procedures during patient interactions
  • Developed excellent communication skills through regular interactions with patients and their families, ensuring clear and effective information exchange
  • Upheld the highest standards of patient privacy and confidentiality, adhering to HIPAA regulations and maintaining the security of sensitive medical information.

Software Development Engineer

Desoft
01.2010 - 01.2015
  • Worked with members of the engineering team to determine system loads and develop improvement strategies
  • Developed a product and technology roadmap and strategy from concept to launch
  • Assessed project requirements and specifications before creating software applications that exceeded client expectations
  • Managed large-scale software deployments, which included testing features and fixing bugs.

Education

CPC - CERTIFIED PROFESSIONAL CODING

Integral Academy of Coding Informatic Sciences University
Tampa, FL
05.2023

HOME HEALTH CARE - HOME HEALTH

HHA
FLORIDA
07.2015

Bachelor of Science - Computer Engineering Technology

UCI SOFTWARE DEVELOPMENT
LA HABANA
06.2010

Skills

  • Proficient in ICD-10-CM, CPT, and HCPCS Level II coding systems
  • Strong understanding of medical terminology, anatomy, and physiology
  • Attention to detail and accuracy in coding assignments
  • Knowledge of healthcare regulations and compliance standards
  • Familiarity with electronic health record (EHR) systems
  • Effective communication and collaboration with healthcare professionals
  • Data Entry
  • Complaint Resolution
  • Account Updating
  • Scheduling
  • Data Collection
  • Information Security
  • Paperwork Processing
  • Medical Terminology Knowledge
  • Microsoft Office Suite
  • Microsoft Excel

Certification

CPC - Certified Professional Coder

Member Id

02076459

Languages

Spanish
Native or Bilingual

Timeline

BANQUET

MARRRIOT
04.2018 - Current

Customer Service Representative

Walgreens
01.2016 - 04.2018

HHA

Home Health Care
01.2015 - 01.2018

Software Development Engineer

Desoft
01.2010 - 01.2015

CPC - CERTIFIED PROFESSIONAL CODING

Integral Academy of Coding Informatic Sciences University

HOME HEALTH CARE - HOME HEALTH

HHA

Bachelor of Science - Computer Engineering Technology

UCI SOFTWARE DEVELOPMENT

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Yisell Romero