Yisleydis Marshall Utria
Arden,NC
Summary
Mi name is Yisleydis Marshall but i prefer to be called Kensie.
I am a quick learner, a dedicated team member, and a passionate people person. My commitment to excellence is unwavering as I focus on my work with care and meticulous attention to detail, all in pursuit of ultimate customer satisfaction. Being bilingual, I bring a valuable dimension to my interactions, enabling effective communication across diverse audiences. I am a hardworking individual, ready to leverage my skills and enthusiasm to contribute meaningfully to my next team
Overview
11
11
years of professional experience
Work History
Sales & Associate I
HomeTrust Bank
08.2024 - Current
Retail Bank Teller
Woodforest National Bank
09.2023 - 08.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
Processing / Shipping Associate
J.Crew
08.2023 - 09.2023
- Assisted staff in shipping processes such as proper handling and storage.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Packed and labeled boxes with maximum efficiency.
- Ensured timely delivery of packages by efficiently organizing pick-up schedules with carriers.
Packer Associate
Amazon
09.2021 - 04.2023
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Costumer Service
Pharmacies & Optical
06.2018 - 12.2019
- Interacted with customers and employees to resolve customer service concerns.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Provided excellent customer service, addressing member needs promptly and courteously.
Audist Assistant
Plastic Items Factory
02.2014 - 11.2017
- Reviewed general ledger transactions to identify errors or irregular entries.
- Assessed financial statements and records.
- Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
- Completed audits in accordance with regulations and procedures.
Education
CNA Nursing Assistant - Nursing Assistance
EDP University of Puerto Rico, San Juan
San Juan, PRPharmacology Associate - Pharmacology And Toxicology
UCM University of Medical Sciences.
Ciego De Avila, Cuba11.2019
Business Administration And Management - Accounting And Business Management
IP Pablo Elvio Perez Cabrera
Ciego De Avila, Cuba11.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Cash Handling
- Conflict Resolution
Timeline
Sales & Associate I
HomeTrust Bank
08.2024 - Current
Retail Bank Teller
Woodforest National Bank
09.2023 - 08.2024
Processing / Shipping Associate
J.Crew
08.2023 - 09.2023
Packer Associate
Amazon
09.2021 - 04.2023
Costumer Service
Pharmacies & Optical
06.2018 - 12.2019
Audist Assistant
Plastic Items Factory
02.2014 - 11.2017
CNA Nursing Assistant - Nursing Assistance
EDP University of Puerto Rico, San Juan
Pharmacology Associate - Pharmacology And Toxicology
UCM University of Medical Sciences.
Business Administration And Management - Accounting And Business Management
IP Pablo Elvio Perez Cabrera
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