Yissel Delfin
Hyattsville,MD
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding.
understanding of the business. With an organized approach and strong multitasking abilities, I am dedicated.
To maximize customer satisfaction and exceed business objectives.
Authorized to work in the U.S. For any employer. Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Overview
6
6
years of professional experience
Work History
Shift Manager
Chopt Creative Salad Company
Bethesda, MD
03.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Reviewed financial statements to meet targets during shift.
- Ensured completion of all opening and closing duties accurately per established guidelines.
Shift Manager
Pollo Campero
Laurel, MD
11.2018 - 01.2024
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Reported employee behavioral issues, losses, and customer complaints to upper-level management.
- Inspected work areas regularly for cleanliness and organization standards.
- Conducted training in equipment operations and safety procedures, briefing employees on the hazards associated with work.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Monitored store operations to ensure compliance with company policies and procedures.
- Coordinated shift workers for inventory receiving, auditing, and restocking.
- Prepared operations data to produce comprehensive reports for management.
Education
Some College (No Degree) -
Universidad Del Caribe
República Dominicana Skills
- Spanish expert
- English fluent
- Bookkeeping process improvement
- Data entry, problem resolution
- Sorting and labeling customer service
- Food Safety Management
- Schedule oversight
- Employee training
- Punctual and reliable
- Financial records oversight
- Shift leadership
- Inventory control
Timeline
Shift Manager
Chopt Creative Salad Company
03.2024 - Current
Shift Manager
Pollo Campero
11.2018 - 01.2024
Some College (No Degree) -
Universidad Del Caribe
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