Yissel Espejo Gonzalez
Brownsville,TX
Summary
Seeking a Trainer role, leveraging 3 years of experience in teaching English and training customer service agents. Excelled in educational settings, enhancing student self-esteem and academic performance. Skilled in curriculum development and peer training, with a strong customer service background.
Offering strong foundation in communication and interpersonal skills, eager to learn and develop in training environment. Delivers clear understanding of instructional principles and ability to design engaging training programs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainer
Integrity Staffing Agency
07.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with subject matter experts to create accurate training content.
- Facilitated team-building exercises to foster collaboration between department members.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Customer Service Representative
Integrity Staffing
08.2023 - 07.2024
- Assist customers in navigating government assistance programs to ensure they receive the benefits they are entitled to
- Provide comprehensive support by answering queries, resolving issues, and offering guidance on application processes
English Teacher
Star School
05.2022 - 07.2023
- Facilitated the learning of conversational English for children and teenagers, resulting in improved academic performance
- Enhanced student self-confidence through effective language instruction and support
Customer Service Representative
American Customer Care
05.2021 - 03.2022
- Assisted customers with inquiries regarding natural supplements and effectively communicated product benefits to drive sales
- Provided training to new agents, enhancing team knowledge and performance
English Teacher
New York Center
12.2020 - 12.2021
- Facilitated conversational English learning for children and teenagers, resulting in improved academic performance
- Enhanced student self-esteem through effective language instruction and support
Education
Bachelor's - Clerical Education
Bachelor's
Skills
- Advanced Microsoft Office Skills
- Teaching
- Classroom Management
- Behavior Management
- Classroom Experience
- Experience Working With Students
- Spanish
- English
- Tutoring
- Experience With Children
- Toddler Care
- Early Childhood Education
- Math
- Social Work
- Leadership
- Interviewing
- Guest Services
- Customer Service
- Organizational Skills
- JavaScript Developer
Certification
Certified TEFL Teacher
Timeline
Trainer
Integrity Staffing Agency
07.2024 - Current
Customer Service Representative
Integrity Staffing
08.2023 - 07.2024
English Teacher
Star School
05.2022 - 07.2023
Customer Service Representative
American Customer Care
05.2021 - 03.2022
English Teacher
New York Center
12.2020 - 12.2021
Bachelor's - Clerical Education
Bachelor's